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On Chat AI and BS

So, I'm sticking with hallucinations for all of chat AI's statements, true or false. But that leaves us with a question: Why isn't there a word that perfectly expresses this situation? The answer is easy: LLMs are doing something genuinely new in our history. Our lack of a perfectly apt verb proves it.

KMWorld Guide to KM Trends, Products, and Services
The KMWorld Guide to KM Trends, Products, and Services assists IT and business decision makers as they continue to navigate the major technologies and trends shaping digital transformation today.


QUOTE OF THE WEEK


The true mystery of the world is the visible, not the invisible.

 

- Oscar Wilde


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Knowledge Management Case Studies

MongoDB Atlas transforms Toyota Safety Connect

Since migrating to MongoDB Atlas, Toyota Connected has increased efficiencies in everything from its infrastructure to its call center

Quadient secures contract in North America to integrate digital communications and mail automation solutions

Quadient's digital automation platform will help design, create, and seamlessly manage thousands of daily customer communications

ResMed uses BillingPlatform to automate subscription billing

A global leader in respiratory medical solutions looks to eliminate manual processes and consolidate on a modern revenue lifecycle management platform for future growth

Precisely beefs up its Wildfire Risk platform to help communities manage the threat of wildfires

As the risk of wildfires in developed areas continues to increase, customers can now access highly accurate data for the protection of people, properties, and land

Knowledge Management Opinions & Analysis

On Chat AI and BS

So, I'm sticking with hallucinations for all of chat AI's statements, true or false. But that leaves us with a question: Why isn't there a word that perfectly expresses this situation? The answer is easy: LLMs are doing something genuinely new in our history. Our lack of a perfectly apt verb proves it.

Inefficient at the speed of light

While process mining started years ago as a mainly data-driven exercise, its stated goal is to be knowledge-driven. Given KM's multidisciplinary scope, we can play a major role in achieving that goal. Any process, no matter how simple, has the potential to reach across an entire business ecosystem, including all stakeholders. This seems like a perfect match for collaborative workflow, AI/ML, knowledge graphs, human sensemaking, and many of the other arrows in our KM quiver.

The rise and potential fall of the citizen developer

The citizen developer movement was heralded as a revolution. Like most revolutions, things have sometimes gone differently than planned. The logic is sound, empowering those who know the business best to build the tools and systems needed to do their job. Ah, if only things were that simple …

When AI’s eyes are smiling

As of now, GenAI doesn't learn from the knowledge it creates any more than a paint-mixing machine learns more about colors every time it's used.

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