Betsy Anderson is a dynamic leader with over a decade of experience in Customer Success, helping organizations across industries build, implement, and scale effective knowledge management programs. Currently serving as the Director of Customer Success at Bloomfire, Betsy has a deep understanding of what it takes to foster collaboration, ensure knowledge sharing, and drive adoption within diverse teams. Before joining Bloomfire, Betsy honed her expertise as both a trainer and knowledge manager, where she developed a unique skill set in guiding organizations through the transformation necessary for sustainable knowledge management success. She is passionate about empowering teams to embrace the changes that come with knowledge initiatives and has a proven track record of enabling long-term success through strategic insights and hands-on support.