Addressing the challenges of metadata

West Point Underwriters has chosen new technology to manage metadata. The company, which provides the expertise and personal services needed to operate an insurance company, has developed specific Web technologies designed to help reduce unnecessary costs and increase efficiency in the insurance selling process.

West Point Underwriters has selected conceptClassifier for SharePoint and conceptTaxonomyWorkflow from Concept Searching to develop an enterprise metadata framework to improve search and address governance requirements. The products will be deployed on its SharePoint 2010/2013 farm, using conceptClassifier for SharePoint conceptual metadata generation, auto-classification and taxonomy management tools.

Concept Searching reports that the taxonomy component, designed for subject matter experts, gives West Point Underwriters an easy-to-use set of tools to develop an enterprise metadata framework. That will improve search results, because the conceptual and semantic metadata will be used by the search engine index to retrieve accurate and relevant information.

The goal of the project is to develop an extranet, enabling agents and brokers to search securely for relevant content through West Point Underwriters’ SharePoint portal. ConceptTaxonomyWorkflow enables authorized personnel to independently manage information access, information and rights management, and records management policy application within respective business units and functional areas, without the need for IT support or access to enterprisewide servers. By applying policy across applications and content repositories, the technology will enable West Point Underwriters to significantly improve its compliance and information governance initiatives, according to Concept Searching.

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