Tokyo-headquartered bank adopts RPA technology

The Bank of Tokyo-Mitsubishi UFJ, a subsidiary of Mitsubishi UFJ Financial Group (MUFG), has implemented software to automate its manual tasks. Kofax Kapow and Kofax TotalAgility will help power the bank’s digital transformation.

The bank will use Kapow and TotalAgility to replace manual legacy systems and automate more than 2,000 business processes across all functions, enabling employees to work more productively and to improve overall performance, Kofax reports.

Kofax Kapow is a robotic process automation (RPA) platform that automates business processes using smart software robots. Kofax TotalAgility is a unified digital transformation platform that digitizes critical touchpoints across customer journeys, such as onboarding new bank customers.

Hirofumi Aihara, general manager, Digital Transformation Division, MUFG, says, “Thanks to Kofax, we’ve experienced the broad benefits of RPA in targeted areas of our business. We're now ready for this more comprehensive deployment that's sure to put us on the path to complete digital transformation by 2021.”

The Bank of Tokyo-Mitsubishi UFJ cited Kofax’s ability to meet key objectives, its flexible licensing model and its centralized server deployment as reasons for its choice. The bank also sees potential in TotalAgility's optical character recognition and case management capabilities to work in tandem with Kapow.