KMWorld Trend-Setting Products of 2018

KMWorld’s 2018 list of Trend-Setting Products features not only emergent software directed toward human-like functionality but also more traditional offerings impressively refined. It encompasses artificial intelligence (AI), machine learning, cognitive computing and the Internet of Things (IoT), as well as more established categories like enterprise content management, collaboration, text analytics, compliance and customer service.

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers.

The offerings on our list of 2018 KMWorld Trend-Setting Products result from innovation, imagination and evolution. They reflect the ingenuity of the developers and the diversity of invention. They have captured our attention for a simple reason … they help organizations succeed!

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A2iA: a2ia TextReader—New approach to full-text transcription, featuring recognition engines that allow for printed and cursive handwritten text recognition, enabling all types of documents to be transformed into searchable and editable formats without the use of a dictionary. (Acquired by Mitek)

ABBYY USA: ABBYY FineReader Engine— Comprehensive OCR software development kit (SDK) suitable for virtual and cloud environments; next-generation SDK that allows businesses to integrate text recognition, PDF conversion and data capture functionalities into software applications.

Accellion: One-Click Compliance Reports—Organizations using the secure file sharing and governance platform can demonstrate compliance with regulations with a single click of a button, which generates detailed compliance reports.

Access Innovations: Data Harmony—Provides thesaurus construction and database management tools to publishers, database producers, online and Web-based directory publishers, corporate libraries, web portals, corporations and associations with large intranets. Click here for more product details.

Accusoft: PrizmDoc HTML5 Document Viewer & Web APIs—A suite of web services that are accessed using REST APIs, which provide document and image processing functionality, including collaboration tools for viewing, annotation, redaction, e-signature and document compare.

Actiance: Actiance Platform—Delivers compliance across the broadest set of communications and social channels with insights on what’s being captured. The unified platform for compliance provides a single point of control for all communications.

Adlib Software: Automated Data Capture solution for insurance industry—Leveraging the Google Cloud Platform, the solution offers enterprise-grade scalability while helping insurance companies to reduce claims processing and improve the overall customer experience. 

Adobe: Creative Cloud—Provides the entire collection of Adobe desktop and mobile apps from essentials like Photoshop CC to next-generation tools like Adobe XD CC; built-in templates for jump-starting designs and step-by-step tutorials.

Alaris, A Kodak Alaris Business: Capture Pro Software—From desktops to high-volume operations, the solution scales according to users’ needs; designed for centralized, high-volume, mission-critical, production scanning applications.

Alfresco Software: Alfresco Digital Business Platform—Lets IT develop modern, engaging solutions that accelerate the flow of business; open, modular platform is easy to build on, integrate and extend for fast time to value and digital transformation.

Asana: Timeline—A living view of how work fits together; creates project plans that show how all of the user’s tasks connect and adapt as problems arise or work changes; it’s tied to the user’s underlying work in Asana and always up to date.

ASG Technologies: Data Intelligence 9.5—Broadens the ability to find, trace, trust and analyze data across today’s data landscape; expanded automation delivers faster understanding that allows employees to devote more time to value-oriented work.

Astute Solutions: ePowerCenter— Contact center agents can resolve customer issues quickly and effectively; CRM software shortens training time, shows a unified customer view and provides everything agents need to improve loyalty in a single, integrated interface.

Attivio: SUIT (Search UI Toolkit)—Open source UI toolkit for rapid development of AI-powered search applications; provides the components required to create a search UI, enabling IT to quickly respond to the growing demand for search.

AuraPortal: AuraPortal BPM—BPM software that offers easy design and execution of all operating processes without any additional programming requirements; can automatically control specific organizational areas or the complete end-to-end operations of any entity.

BA Insight: SmartHub—Leverages the latest cloud-based search and cognitive computing services from Microsoft, Google and Elastic; can be used alone or in combination with other products in the BA Insight Software Portfolio.Click here for more product details.

Box: Box Skills—A framework for bringing machine learning to content in Box; leverages powerful technologies from providers like Google Cloud, Microsoft Azure and IBM Watson to process and extract valuable insights from files stored in Box.

Bpm’online: bpm’online 7.12—Features more than 200 enhancements and updates to accelerate business growth and transformation; features tools to accelerate the four key pillars of the business transformation cycle— implementation, adoption, alignment and change. 

Brainspace: Brainspace 6—Newest version of the platform provides AI-powered e-discovery review and analytics; updates include a new dashboard, a redesigned cluster wheel visualization and new added visualizations like conversation analysis and thread analysis.

BroadVision: Vmoso CPM—Collaborative process management (CPM) combines structured, semi-structured and unstructured business processes in one go, offering users a seamless experience to conduct ad hoc collaboration around well-orchestrated workflow. 

Cambridge Semantics: Anzo—Uses a single semantic layer to create organization, relationships and maximum value from data; graph-based approach delivers the speed, flexibility and scale required to enable employees to do their jobs. 

Colligo: Colligo Email Manager for Microsoft Office 365—Add-in that provides seamless and secure knowledge and records capture to Microsoft SharePoint for Office 365 deployments; enables workers to easily file emails and attachments to SharePoint on the go, from any device.

Concept Searching: Release 5.4.5 of conceptClassifier Platform—Content management interoperability services (CMIS) support, new natural language processing (NLP) features and redaction capabilities; introduces the ability to crawl and classify content stored in any content or document management system.

Confirmit: B2B Account Health Solution—Helps stakeholders understand the health of their account portfolios and manage revenue risks from the front line through to executive management; collates and analyzes multiple data sources to guide the decision-making process.

Connotate: Data Extraction Platform—Scalable, precise and reliable; combines a unique visual approach with advanced machine learning and a point-and-click web data extraction tool to transform the data supply chain.

Copyright Clearance Center: Content Kanban—Task workflow tool used in tandem with the Ixxus Publishing Platform (IPP) or as a standalone tool, provides intuitive content task tracking and management capabilities.

Coveo: Coveo for Microsoft Dynamics 365—Coveo Intelligent Search and AI-powered Recommendations now integrate with Microsoft Dynamics; brings any content ecosystem securely into Dynamics to personalize digital interactions for customers and employees.

Cyxtera Technologies: AppGate SDP Traditional VPNs—A powerful network security platform that delivers a comprehensive software-defined perimeter solution, capable of securing any application, on any platform, in any location.

Datawatch: Datawatch Panopticon 16.6—Incorporates numerous changes requested by electronic trading customers to give users easier data access and faster methods for deploying and using the software’s analytical capabilities.

Dell EMC: Virtual Edge Platform (VEP) family— A software-defined wide area network solution with the new Intel Xeon D-2100 processor; helps speed digital transformation by connecting the enterprise edge to the cloud via universal customer premise equipment (uCPE).

Digital Reasoning: Cognition—Machine education tool that makes it quick and easy to train artificial intelligence models; enables organizations to transfer their employees’ knowledge to computers quickly and accurately; uses active learning and intuitive interfaces.

eGain: eGain Solve Suite—Unified customer engagement and knowledge management software suite; helps businesses engage, acquire and serve customers by delivering easy customer journeys; modular, best-of-breed applications built on customer engagement hub platform, eGain OpenCEH Platform.Click here for more product details.

Egnyte: Egnyte Protect—Expansion of the solution launches new functionality for the Microsoft ecosystem; allows businesses to classify and monitor content across Microsoft repositories, including Windows File Servers, SharePoint and OneDrive.

Elastic: Elastic Stack 6.0—Available both for Elastic’s on-premise offerings and in Elastic Cloud; includes new capabilities to help organizations manage, deploy and operate the Elastic Stack; new Kibana accessibility features and performance improvements for handling data.

Ephesoft: Ephesoft Transact for Mortgage solution—Cloud-based modular platform pre-trained to recognize and classify more than 600 mortgage document types, accelerating processing speeds for mortgage lenders.Click here for more product details.

Everteam: everteam.correspondence “light” version—Coupled with the mobility version, the light version provides users with flexibility; anywhere anytime access to information; and the ability to review, comment, digitally sign and transfer correspondences from mobile applications.

Expert System: Cogito Discover—Scalable semantic content enrichment, categorization, entity extraction and text analytics software that recognizes and identifies relevant items of information hidden in text and enriches document metadata.

Extensis: Portfolio Workflow Automation—Turns time-consuming digital asset management (DAM) tasks into automated workflows; at the core of it is Corbit, an automation engine developed by Extensis’ partner Laidback Solutions AB. 

Fujitsu Computers Products of America: Paperstream Capture Pro—Enables seamless and streamlined document capturing operations, from pre-scanning operations such as batch creation, to scanning, quality management, indexing and completion of the capture process.

Hyland Software: OnBase 17—New functionality expedites scanning and indexing processes; enhanced BPM tools enable parallel processing out of the box; extended geolocation functionality; changes to electronic forms capabilities give administrators more flexibility.

IBM: IBM Cloud Private—Develops and runs workloads locally; an integrated environment that enables users to design, develop, deploy and manage on-premises, containerized cloud applications behind the firewall.