ABBYY Timeline 5 adds task mining capabilities

ABBYY has announced the launch of Timeline 5, its process intelligence platform. Leveraging new task mining capabilities and patent-pending process mining technology, Timeline analyzes desktop user interaction data and seamlessly links it with process details mined from system event data enabling organizations to enhance operational efficiency, improve customer experience and accelerate impactful digital transformation initiatives. 

During the COVID-19 pandemic two-thirds (66.7%) of organizations encountered broken processes, according to a global Forrester study conducted in Q1 2020.

According to ABBYY, companies are struggling to fully realize the potential of digital transformation initiatives because they don’t have visibility into their business processes. The primary cause of these challenges is that their business process management, robotic process automation, and process mining tools lack the ability to understand the details of variable processes all the way down to the steps users take.

“With our new task mining capabilities, we continue to set the bar for Process Intelligence tools enabling our customers to realize the alignment of their people, processes and data critical to the success of their digital transformation efforts,” commented Scott Opitz, CMO at ABBYY. “The addition of these new capabilities to ABBYY’s Digital Intelligence platform will allow organizations to better identify, design, implement and monitor their RPA, Analytic Process Automation and Intelligent Document Processing initiatives so they can realize the greatest returns on those investments.”

ABBYY Timeline goes beyond existing approaches to process discovery and mining by combining complete visibility into business processes with insights from unstructured and semi-structured content delivered by ABBYY’s market-leading Content Intelligence suite.

The task mining capabilities of Timeline 5.0 are designed to:

• Identify time-consuming repetitive tasks and recommend possible candidates for automation, thereby freeing up knowledge workers to focus on higher value activities and enabling leaders to make data-driven decisions for automation initiatives;
• Uncover variabilities in task execution to enable automation safeguards that mitigate the risk of compliance violations;
• Combine task-level details with Timeline’s intuitive point-and-click process analysis tools to provide a unified end-to-end and top-to-bottom operational understanding and ensure that digital transformation initiatives deliver predictable results and do not cause unintended consequences;
• Easily scale to large numbers of desktop users to discover the full set of variations in user actions while strictly protecting sensitive information through a multi-faceted set of data security services.

To learn more about ABBYY Timeline 5, visit www.abbyy.com/timeline.