Increasing Portal Adoption Through Improved Search
Many drivers require companies to manage knowledge more effectively in order to keep up with the rate at which electronic data is created and stored, as well as the increasing importance of intranets for collaborative work groups and organizations working to meet regulatory compliance, such as requirements from Sarbanes-Oxley and Health Insurance Portability and Accountability Act (HIPAA). Enterprise search has proven to organizations worldwide that it is more than a simple function; it should be the single access point to all of the organization’s information.
In selecting the appropriate search application required to support knowledge management as a strategic asset, organizations should focus on applications that can be deployed rapidly and achieve high ROI by keeping configuration and maintenance costs low, while increasing user productivity. This also implies supporting existing assets such as identity, authentication and authorization to ensure secure information access. For example, Coveo provides support for organizations where collaboration portals, such as Microsoft SharePoint, play an important role in their information management infrastructure. By integrating Coveo’s enterprise search with SharePoint, you can have a search capability that is easy to use, extremely accurate and deployed in a matter of hours. As a result, organizations experience stronger user adoption of their portal initiative and greater ROI on their investment.
Search is a Critical Business Asset
Chart Industries is a leading independent global manufacturer of highly engineered equipment used in the production, storage and end-use of hydrocarbon and industrial gases. Chart Industries has a global SharePoint implementation with deployments in the United States, the United Kingdom and China. Chart Industries uses it for its internal collaboration and knowledge management requirements. The portals contain corporate information such as financial data, sales information and customer presentations, literature libraries and process forms. In the next six months, Chart Industries will add additional SharePoint servers in four more locations.
Chart Industries experienced several important challenges—users were unable to find content stored in SharePoint and had a hard time adjusting to the new layout of the system. Users wanted a search capability that was simple to use and accurate. The SharePoint administrator tried to fine-tune native search in SharePoint for weeks with minimal success. Therefore, when
a search alternative was found, Chart Industries was thrilled.
Benefits of Coveo Enterprise Search
Chart Industries initially purchased Coveo Enterprise Search for SharePoint (CESS) in April, 2006. After the initial success with CESS, Chart Industries purchased five additional instances of SharePoint and CESS in September, 2006. Since, they have benefited from rapid and intuitive deployments, ease of use, seamless integration with the SharePoint security architecture and global implementation that allows users to find content no matter what server the content resides on. The end-user benefits are significantIndustries has noted a stronger adoption of SharePoint as well as an improved ROI on SharePoint investment; documents stored in SharePoint have gone up 600% since.Cast of Characters
Coveo Enterprise Search delivers secure, unified search across all documents and multimedia files located in file systems, databases, enterprise applications, email servers, intranets and Web sites. An award-winning product based on industry standard .Net and ASP technologies, Coveo Enterprise Search delivers value with out-of-the-box security for regulatory compliance, unparalleled accuracy based on file monitoring, deduplication, concept extraction and summarization and a deployment cycle of less than 24 hours. Coveo’s enterprise clients include AAA, AMN Healthcare, Eli Lilly, Fannie Mae, International Paper, Hewlett Packard, Lockheed Martin, NATO, NASA, AC Nielsen, and Verizon.
For additional information, visit www.coveo.com or contact us at 800-635-5476.
Special Advertising Section