Are you new to knowledge management? Want to learn about all the possibilities for making your organization smarter, more collaborative, innovative, and productive? Join our expert knowledge manager to gain insights and ideas for building a robust KM program in your organization—even if it is called by another name! This workshop highlights a range of potential enterprise KM activities being used in real organizations and shares how these activities are impacting the bottom line. It shows real KM practices and discusses various tools and techniques to give those new to KM a vision of what is possible in the enterprise. Check out the complementary afternoon workshop 12, KM 102!

Based on their award-winning Harvard Business Review article, well-known and popular workshop leaders share their insights, tips, and techniques on complexity-based design thinking. Use their approach to think differently and hack the KM initiatives of your organization to make them more effective.

You can deliver a new intranet to your company in 8 weeks or less. Modern intranet software doesn’t require teams of developers or yearlong projects. In this practical workshop, McGrath explains his no-nonsense intranet delivery methodology, refined through hundreds of intranet engagements. It focuses on the highest-impact tasks and encourages action—and learning from that action—rather than excessive planning. Attendees leave this workshop with a project plan, templates for key deliverables, and the confidence to deliver an intranet—quickly!

This workshop provides a practical overview of the possibilities for creating business solutions using SharePoint. It serves as a crash course for beginners as well as people who have some experience with SharePoint and focuses on showcasing what power users can accomplish without IT intervention and without using anything other than “out-of-the-box” capabilities. Learn about how to get started with versatile applications such as Communities of Practice, Activity Tracking, and Team Collaboration. See examples of real SharePoint sites supporting a variety of business functions. Take away an understanding of the “art of the possible” and practical tips that you can apply as soon as you get back to the office.

Expert knowledge is difficult to capture and transfer effectively, because it involves deeply embedded skills that an expert may not be consciously aware of using and may not understand how to share. The challenge this poses is how to capture and transfer that knowledge among coworkers and external partners who need to work together on critical, high-stakes projects. Without effective knowledge transfer strategies, these valuable lessons learned and best practices are often lost. This is especially difficult with experts in niche specialties, when parties are geographically dispersed, and when the people who need the knowledge work in different organizations. The knowledge in each of these situations can be easily lost, yet it is knowledge essential to the success of the mission, especially in emergency situations such as responses to natural disaster events that are time-critical. Based on case studies of more than 200 top-level executives, engineers, and scientists at Fortune 500 companies, the military, and multiple government agencies, this workshop begins by offering a background of knowledge transfer and flow strategies and then offers effective processes for enhancing knowledge flow at all levels of organizations—both internally and externally. It covers the impact of internal vs. external parties on knowledge transfer, as well as maintaining knowledge flow when organizations are geographically dispersed. Best practices and tools are shared for capturing key knowledge, analyzing and documenting that knowledge, and multiple methods to transfer that key knowledge. The workshop provides an open forum for addressing individual challenges that participants are facing.

Leaders want their organizations to collaborate better so they are more efficient —20–25% more productive, according to McKinsey—and more innovative. So someone buys some technology, or hires someone, to “do” collaboration—but then it doesn’t really work. This highly interactive workshop, led by an award-winning practitioner, helps you figure out what “collaboration” means to your organization and how to get the most out of your technology. Walk away with an action plan to make your organization more collaborative.

Building on the morning KM 101, this workshop provides details on 50 KM components (people, process, and technology categories) and 81 KM specialties (25 categories). Get ideas and insights for a possible KM program in your organization. Garfield includes examples with screen shots of each component and specialty to make sure you understand how they can assist your community. From his vast experience, he also shares 10 fundamental principles and 10 leadership tips for communities of practice, a core of KM.

We find ourselves at the beginning of one of the biggest shifts in management practice for decades. Networked technologies and rapidly changing business models are leaving our current practices and assumptions behind. Are you struggling to keep up? Is your ability to manage relationships with clients, peers, and your own teams diminishing as they get ever faster at working things out for themselves? How do you make sure that work gets done, deadlines met, and bosses kept happy when it feels like you are herding the proverbial cats? Join our world leader as he shares new ways of working to gain insights and ideas for developing skills for a exciting era of management based on real examples from real people facing real business challenges.

Using a well-established program, our experienced workshop leader teaches you practical techniques for tapping into the power of oral stories to influence, engage, and inspire others. From Melbourne to New York, London to Singapore, thousands of leaders have learned the value and skills for storytelling. In this half-day workshop, learn how to spot stories and build your repertoire; experience three story patterns that will help you build rapport, explain why, and share your lessons; and gain a range of practical tips to make your stories better.

One of the biggest barriers to knowledge sharing and innovation in organizations is the ability to see from a different perspective. People subconsciously see “what is” from knowns, rather than being able to create new knowledge from uncertainty to lead toward “what is possible.” To hack predetermined and patterned mindsets, a series of metaphorical images have been created that stimulate conversations about knowledge-related strengths and weaknesses. These have been used in the U.S., Asia, and Australia to explore the diversity of perspectives about how knowledge flows and how it can be accelerated to progress innovation and inform leadership decision-making. This unique approach is easily adaptable to different contexts to highlight a wider range of options than is immediately apparent to those embedded in the problems. The more diverse range of ideas generated, builds stronger foundations for action projects to enhance performance. This perception-centric metaphoric visualization complements pattern recognition in an age where algorithms are routinely used to highlight patterns in big data. It adds human sense-making to the analysis in creative ways to highlight not only patterns, but what may be missing from the patterns to co-create new insights and competitive advantage. The approach is a fast way to transfer and share knowledge, which leads to innovation by engaging members of your communities in positive ways. Engaging and enjoyable for participants, this workshop provides an effective way for people to hack the current organizational culture and biases and create a stronger, sustainable and more successful future.

Using the methodology from Rasmus’ book, Management by Design, attendees learn how to leverage design thinking to create more holistic learning and knowledge transfer experiences. With examples such as how to design a meeting, how to capture knowledge from retiring employees, and how to introduce disruptive technology, attendees brainstorm knowledge management experiences and select two to be used as the basis for an in-workshop methodology learning experience. Learn how to apply the Management by Design methodology to create more integrated learning experiences through example designs, and through hands-on work.

In this hands-on experiential workshop, participants learn how to be effective innovation leaders within their organizations. They learn to think more expansively about innovation, understand how to implement smart innovation processes within their firms, hear about a broad range of possible innovations and the critical preconditions for innovation, and get tips on implementing a disciplined innovation process in their organization.