This session highlights Forrester’s recent research in the ECM market as well as adjacent fields. Get the top five trends shaping ECM for 2017–2018.

Understanding how to evolve a knowledge sharing environment can be fraught with danger when expressed needs do not match up with the reality of what is actually happening in an organization. Implementing new tools and approaches can go seriously awry without an understanding of what organizational knowledge is being shared and how. Social network analysis can be an effective tool for understanding what information flows through an organization as well as how it flows. Cervone discusses how one university used social network analysis to better enable knowledge transfer, collaboration, and business processes by uncovering patterns in knowledge transfer that are not easily observable. Barker, a World Bank Digital Strategy Veteran, shares how to successfully sell and implement a business case that Digital Asset Management (DAM) is mission critical. He discusses clear indicators that your company is ready for a DAM solution, how digital assets can pose major liabilities, building the business case that DAM should be a standard within your organization, lessons from the World Bank experience including how the DAM investment paid for itself in less than a year, ROI benchmarking, and business transformation. He also highlights the latest advancements in DAM, including 360 media, video drones, geotagged jpg data, tools for uploading to make mobile field work easier, AI for automated keywording, and more.

Organizations tend to laud their accomplishments, but often forget that organizational growth comes from learning from failures. However, to first learn from failures, your organization has to acknowledge them. In this frank discussion with two seasoned KM veterans, learn how to develop a culture that is not only willing to discuss failure, but embrace it and use it to drive operational excellence and growth.