Are you new to knowledge management? Want to learn about all the possibilities for making your organization smarter, more collaborative, innovative, and productive? Join our expert knowledge manager to gain insights and ideas for building a robust KM program in your organization—even if it is called by another name! This workshop highlights a range of potential enterprise KM activities being used in real organizations and shares how these activities are impacting the bottom line. It shows real KM practices and discusses various tools and techniques to give those new to KM a vision of what is possible in the enterprise.

Text analytics is becoming essential in any field that tries to utilize unstructured text, and yet confusion remains distinguishing it from text mining, the type of applications that can be built with text analytics, and best practices. This workshop, based on the speaker’s recent book, covers the entire field of text analytics including these points:

The workshop utilizes exercises in auto-categorization, data extraction, machine learning, and sentiment analysis to deepen the participants’ appreciation for the practical process of building text analytics applications and, at the same time, exemplifies some of the key theoretical issues.

The volume of human knowledge is growing. But machine knowledge is growing even faster. And the accelerated pace of both is taxing the limits of traditional KM. Machine learning platforms are valuable tools for discovering hidden patterns and trends. But they often provide little or no insight into how new knowledge is generated, or when a model or algorithm is no longer valid. All of this greatly increases risk. Consider how many of your business decisions are automated, how many business rules your organization has, and if they are current and still valid. You may need to start incorporating knowledge governance into your organization Join our popular speaker and get a road map for implementing a top-level governance model, including how to measure results and make adjustments along the way. Get the seven major facets of knowledge governance, how to align them with overall corporate governance, and most importantly, how to evaluate the range of possible social impacts, both positive and negative. Get a sneak preview of what’s coming, including the emerging technologies you’ll need to be closely watching, and how those technologies will place even greater demand on having a sound knowledge governance model in-place.

You’ve perhaps heard it before: We implemented enterprise social networking but now how do we get people to really use it? Or: We’ve got such a talented workforce—why aren’t people sharing their knowledge more? Our longtime KM advocates answer these questions. They bring collaboration and knowledge tools and processes together in ways that empowers people’s digital fluencies and practice so they can collaborate and work more effectively in rapidly changing contexts and diverse global teams. They know that employees are more willing to collaborate when they have built relationships with the others and they have creative ways to make those relationships happen! Get lots of techniques, insights, and ideas from this workshop to immediately put into practice in your organization.

Expert knowledge is difficult to capture and transfer effectively, because it involves deeply embedded skills that an expert may not be consciously aware of using and may not understand how to share. The challenge this poses is how to capture and transfer that knowledge among co-workers and external partners who need to work together on critical, high-stakes projects. Without effective knowledge transfer strategies, these valuable lessons learned and best practices are often lost. This knowledge is essential to the success of the mission, especially in emergency situations such as responses to natural disaster events that are time-critical. This master class-style workshop is based on case studies of more than 200 top-level executives, engineers, and scientists at Fortune 500 companies, the military, and multiple government agencies. It discusses knowledge transfer and flow strategies and focuses on the challenges you bring from your organization. The workshop combines the power of an SME along with skilled colleagues from other organizations to offer effective processes for enhancing knowledge flow at all levels of organizations, both internally and externally. By working through your challenges, this workshop covers the impact of internal versus external parties on knowledge transfer, as well as maintaining knowledge flow when organizations are geographically dispersed. Best practices and tools are shared for capturing key knowledge, analyzing and documenting that knowledge, and multiple methods to transfer that key knowledge.

Humans connect through stories, find meaning in stories and remember stories far better than data. Steve Jobs once said: “The most powerful person in the world is the story teller. The storyteller sets the vision, values, and agenda of an entire generation that is to come.” And Steve Denning, in his book The Leader’s Guide to Storytelling, provides a guide to different types of organizational storytelling, tying the ancient practice of sharing through stories to today’s business world. Although most KM professionals know about the power of stories in organizations, many KM programs don’t include teaching the art of telling a story or conduct storytelling workshops. This workshop highlights the ways that TechnipFMC is using storytelling in its KM program and walks participants through several fun storytelling activities. Get a heightened awareness of the power of stories and the ability to run storytelling activities in your organization! Enjoy “story-listening,” as other KM practitioners tell their own tales. Come tell us your story!

This workshop covers the entire enterprise search solution lifecycle including the most important concepts of enterprise search and priorities for successful solution implementations. How is data getting indexed in search in a secure away, honoring access control lists? On the UI side, the workshop looks at the fabric of modern search interfaces going far beyond the list of search results and a few filters; it considers deep integrations into intranet portals and business applications. The workshop also covers the search experience management, relevancy optimization, and how this continuous effort ensures success of your users and hence search solution adoption. It outlines how AI can, in practice, be leveraged to augment the search experience. Throughout the workshop, real-world scenarios are presented and the underlying implementation and reasoning explained and live demos to illustrate the capabilities of both open source-based and commercial search engines, e.g., Google Cloud Search or Microsoft SharePoint and SharePoint Online. This interactive workshop focuses on the aspects which are most valuable for the specific audience and aims at diving deep discussions on how their use cases could be implemented.

This exciting and interactive workshop discusses what you need to know to get ready for the future that is already here. It discusses the different kinds of AI and their use cases, looks at some cool tools, and talks about how you would choose a vendor and or tool to work in your organization and KM program.

This engaging workshop by one of the leading practitioners of complexity theory and solutions discusses practical techniques to create conditions to enable novel emergent solutions to wicked and intractable problems. It introduces a complex approach to design thinking, a non-linear approach, a next generation approach design thinking. Get new ways to support innovation in your organization and generate ideas with a focus on solutions to unarticulated problems. Snowden shares the latest version of Cynefin, a sense-making framework used globally to create a contextual approach to decision support. Better decision in shorter time frames making full use of our resources and networks.

With Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Microsoft Teams, Yammer, and more in the Microsoft Office suite, you have a tremendous technology ecosystem to help automate many aspects of your knowledge management strategy. Learn how to take advantage of the many features and benefits in Office 365, including design options, workflows, designing taxonomies users actually want to use and the latest tips and tricks, to propel your knowledge management program forward to ensure your success! Get lots of tips and good practices from our experienced experts!

Learn how to take advantage of the many features and benefits in Office 365, including design options, workflows, designing taxonomies users actually want to use, and the latest tips and tricks to propel your knowledge management program forward to ensure your success! As an added bonus, we’ll demonstrate the power of Microsoft’s Power Platform by anchoring business critical records to a blockchain

This workshop, by a KM pioneer and popular KMWorld speaker, focuses on how to build a successful KM strategy and revitalize knowledge sharing within your organization. Dave Snowden, our engaging workshop leader, takes participants through a step-by-step approach to rethink the role of the KM function within an organization. It includes creating a decision/information flow map to understand the natural flows of knowledge; defining micro-projects that directly link to the decision support needs of senior executives; mapping the current flow paths for knowledge within the organization; and finding natural ways to manage the knowledge of the aging workforce as well as the IT-enabled apprenticeship. Using real-world examples, Snowden shares winning strategies and insights to rejuvenate your knowledge-sharing practices. Always fresh and filled with interesting stories, this workshop continues to stand out with our audience!

Knowledge doesn’t manage itself. No matter how far AI evolves, knowledge, whether human or digital, will always need human curation. Knowledge curation is one of the least-understood aspects of KM. Yet given the accelerated growth of both explicit and hidden knowledge, especially in large datasets, knowledge curation is more critical than ever. There is no shortage of tools and techniques for building knowledgebases and repositories, yet this question remains: “How do I design, build, and maintain a body of knowledge that’s easily accessible to me and others?” This workshop helps you to gain an understanding of the three main pillars of knowledge curation: 1) knowledge capture and transfer; 2) governance, including roles and responsibilities, assurance, performance monitoring, and incentives; and 3) architecture, including the tools, platforms, and processes for putting it all together. Some key elements include how to determine what knowledge is worth capturing and in what form; reconcile different world views, mental models, and learning modalities, especially among mentors and mentees; determine which tools and approaches are appropriate for different types of knowledge; integrate the various tools and approaches into a single system; vet knowledge and keep it up-to-date; and make knowledge flow and grow, from a single individual to an entire community of experts and practitioners. Join our experienced KM expert and take home an initial plan for setting up and implementing a world-class knowledge curation program for your organization.

Microsoft Office 365 offers a rich portfolio for building intranet and department sites, employee and team communication, and social collaboration. A centerpiece of Office 365 is the Microsoft Graph and SharePoint Online search. Both allow for not only finding documents but also for easily building rich business applications—applications that actually facilitate collaboration by bringing the most relevant context-dependent content to knowledge workers. This workshop develops the most important search use cases in collaborative environments, describes how they can be implemented with the search provided by Microsoft, and looks at how you can solve your business requirements within Office 365 by combining search with, e.g., Microsoft Flow. Options are presented to integrate search into a cloud-intranet portal or service support desk bot, allowing the most out of your investment. This workshop is use-case-driven and looks at the larger context of the Office 365 collaboration landscape and, of course, its technical architecture.

In the minds of many people, KM is about the past—best practices, lessons learned, organizational memory, etc.—while innovation is about the future—brainstorming new ideas, new product development, prototyping, etc. But one doesn’t do KM for the sake of KM! KM is done with strategic intent, and among many options that could lead to (better/more effective) innovation, of course. Innovation doesn’t happen in a vacuum: Incremental innovation is building on (knowledge of) existing products and services, and even radical innovation needs (knowledge of) current business models and markets to define itself. Innovators may hail the mantra “Fail fast, fail often,” but failing without learning the lessons is useless! Innovation and KM hardly ever collaborate in large organizations, as they typically belong to different departments: KM is often somewhere under HR or support services, while innovation is most often under strategy or operations. This means that leaders most probably report to different VPs. Still, both innovation and KM are all about breaking the organizational silos and have functionally diverse teams collaborating. This workshop explores the relationship between innovation and KM from both our consulting and management point of views. It covers the following:

Be ready to gain lots of insights and ideas!

Congratulations! You’ve just been given the responsibility for search at your organization! Perhaps there is a new initiative to improve search, or perhaps the previous search manager mysteriously disappeared. In any case, you’ve discovered that search is a deceptively tricky domain, and that the expectations of many of your stakeholders are difficult to meet or even to define. This workshop provides an orientation and exposure to the key issues, effective processes, and technology—independent of what brand of search engine you use. It provides lay-of-the-land information and approaches to get you off to a good start. Topics include getting started and where to find practical guidance in search management; kinds of tasks and roles involved in managing search; building a cross-functional team; assessing the current state of search; establishing a vision and creating a findability strategy; getting stakeholders together and constructively involved; discovering and managing expectations; top misconceptions about search and how to educate your organization; top five and next five tools and techniques for improving search; updates and improvements; and measuring search: KPIs, tools, and techniques for internal search engine optimization. If you have been in the search manager’s role for a while but feel like you are missing a grounding in successful practices and management techniques, this workshop is still useful.

If your users can’t find what they need on your intranet, your information architecture (IA) probably needs some work! Join our experienced practitioner and learn tips and best practices to improve findability, information organization, and the basic concepts of information architecture. Rodgers covers the critical aspects of intranet IA: navigation/site architecture, page design architecture, and metadata architecture. Get approaches for planning navigation across the entire intranet and on individual sites, along with tips and best practices for using mega-menus and organizing hub sites. Grab lessons about the best place to focus your IA energy so that you can build an intranet that is an essential part of your digital workplace today and as your organization evolves over time.

The International Standards Organization (ISO) has just published a new set of Knowledge Management Standards. Are you ready? The new standards contain requirements and guidelines for all aspects of the KM program, e.g., establishing, implementing, maintaining, reviewing, and improving an effective management system for knowledge management in organizations. As is the case for all ISO standards, this set of standards can be applied to any organization seeking ISO certification, regardless of its type or size, or the products and services it provides. This workshop covers understanding the ISO standards and how to translate the standards into requirements for your organization; examining how an auditor evaluates a program against a standard; identifying ways to prepare for an ISO KM audit; and looking at examples of KM initiatives or tactics that should satisfy an ISO KM audit. This practical, hands-on, half-day workshop focuses on what participants are already doing in their organizations to meet the standard and how to present these efforts to an auditor. Get a laminated handout of the standards by category and explore in small groups how your organization can meet the standard and the ROI expected for achieving the standards. Get ahead of the crowd by learning about the ISO KM standards and how they relate to your program.

Data visualization tools are helpful for those who either a) think visually, b) want to present data to people in more innovative ways, or c) think more creatively. Mind maps have been used for decades in corporate America as well as by writers, attorneys, and educators. Mind maps and other related tools are especially helpful in laying out and organizing unstructured data. This hands-on workshop provides a short look at data visualization theory, concepts, and terminology; a discussion differentiating the tools; and working with three different data visualization tools that are absolutely free. The three different tools provide a myriad of ways to lay out unstructured data in innovative ways. Despite the fact that these tools are free, they are surprisingly powerful and flexible.

Attendees are required to bring their own device as well as download and install specific apps prior to the workshop so the group can participate in solving problems using these tools.

Click here to learn more about the requirements of this workshop.

Creating value from KM initiatives depends entirely on user adoption by changing behaviors and beliefs. Learning and knowledge initiatives benefit from change management efforts using the transformation road maps common to IT implementations. But real knowledge sharing requires cultural changes that can only be catalyzed through entrepreneurial engagement at all levels of the organization. Any change effort is delicate, and KM programs are especially vulnerable because knowledge sharing can only be voluntary. A design-thinking approach can tap into the initiative and innovation latent in every employee. This workshop combines both the coordinating and catalyzing perspectives with real-world experience and advice. Learn the basic components of any successful change program; practice assessing and addressing challenges and opportunities in your organization; and tap into the latest thinking in organizational change. Come prepared to discuss your own unique situations and learn from your peers in facilitated, interactive discussions and exercises.

Our experienced speakers cut through the hype and share how new technologies like AI can be used for business benefit and competitive advantage. This facilitated panel discussion describes what technologies are available and how companies can use them. It explains how businesses can put artificial intelligence to work now, in the real world. AI will improve products and processes and make decisions better-informed/important but largely invisible tasks. AI technologies won't replace human workers but augment their capabilities, with smart machines working alongside smart people. AI can automate structured and repetitive work, provide extensive analysis of data through machine learning (“analytics on steroids”), and engage with customers and employees via chatbots and intelligent agents. Get insights and ideas on how to experiment with these technologies, consider the ethics of these technologies,  and use them to revitalize knowledge management in your organization.

For years Synaptica has advised our clients that there are just some things they can’t do with their taxonomies once they migrate them to the SharePoint Term Store. Restrictions within SharePoint prevent much of the richness of thesauri and non-hierarchical relationships from being expressed. Finally, a breakthrough solution has been developed through a joint venture effort between Synaptica and Search Explained. Clarke and Molnar briefly review the common pain points experienced in SharePoint taxonomy implementations, before demonstrating innovative new user experiences that transcend these pain points to deliver a taxonomy-rich search, browse and tagging experience within SharePoint.

Few organizations realize that 80% of their most critical data cannot be handled by business applications because it is unstructured (contracts, emails, customer correspondence …). But the missing piece in this puzzle actually exists: natural language processing (NLP), a form of AI that extracts meaning from documents thanks to organizational and linguistic knowledge. The outcome is a genuinely knowledgeable application: one that delivers effective search and analytics, accelerates business processes, and enables professionals to focus on the highest added-value parts of their mission. Discover why leading organizations have made NLP a priority and how they are using it to build knowledgeable applications for search, analytics, and process automation.

With the “Soaring ’20s” for digital just around the corner, there is a whirlwind of new opportunities and new potential directions for companies planning for the next step in their digital maturity. Concepts like conversational commerce, product configurators, recommendation engines, and mass personalization may be new now, but they might quickly become table stakes for digitally savvy firms. But what if your firm is behind the curve? What steps can you take to prepare for digital in ways that make success more likely (and help you sidestep the costly mistakes others have made)? Hein lays out a simple, easy-to-explain set of foundational practices for those who are new to KM (or those who need to explain KM to non-experts). He covers the basics of the digital success and highlights a process to build out the assets needed to support digital strategies of all varieties, from those listed above to those that haven’t yet hit the market.

What are the core programs and processes that organizations need to start a KM program? With these foundations, what additions are needed for an enhanced and fully operative KM program? Our speakers discuss their mature KM programs and how they envision areas for AI support and assistance in the coming future.

This session looks at what the term AI means, explains the various parts of it and discusses the landscape and some possibilities for knowledge sharing in organizations. Brougham covers both the disruptive as well as the support possibilities.

Is your organization asking if it can still afford world-class knowledge management programs? Our practicing CKO discusses how you can make the business case for continuing to invest in KM after the intranet is built and your KM foundation is in place, when management is questioning if it can cut the level of KM investment. What do you say if your leaders ask if can you turn on automation and cut heads? Get potential approaches to making the case for continuing to invest in KM by visibly demonstrating the value your team brings to the organization, including metrics that show the value and ROI of KM, ways to get ever closer to the business—where sales and delivery of services is offered—so KM is enabling business growth, service efficiencies, and revenue generation, and ways to use cognitive and AI to improve delivery (not to cut costs).

Kate Pugh and Sandy Serkes discuss ways we’re using AI, autoclassification, and text/document analytics to improve how we analyze and govern knowledge. They describe three case studies, relating hard-earned lessons learned about scoping, cost-justifying, and adopting these technologies. Hear about an oil and gas company exposing content that could have privacy and innovation risks after an acquisition. Hear about a retailer trying to wrangle hundreds of restaurants’ siloed employee data with contract and PII risks. Finally, hear about a content services company trying to search, synthesize and report across thousands of documents, hundreds of formats, and high-stakes corporate forensics.

Walk through a process for rating digital workplace and intranet projects, rate your organization across five categories, and identify the most important areas to focus on improving. Get a benchmarking guide to use to continually monitor and improve the people, processes, and technologies associated with digital engagement in your organization. Ables discusses discovering gaps in your vision, strategy, and deliverables; balancing scalability, flexibility, and usability; measuring and managing continuous innovation; and creating a collaborative approach to digital workplace transformation that gives every user a voice.

Industry experts and sponsors share their views of the future workplaces and workspaces that knowledge workers will be using in the near future. They discuss the technologies that will support those places and spaces as well as keep the knowledge flowing effectively! Chmaj explores what's new in emerging AI technologies and tools, and how we can apply KM best practices with new knowledge automation technology to drive the best outcomes from each interaction. He discusses how a combination of forward thinking and tried and true methods are needed to evolve knowledge into these exciting interactive workspaces of the future for employees in the contact center and beyond as well as your customers. McCray illustrates how organizations benefit from new approaches that effectively bridge the gap between physical and digital, enabling them to coexist in an efficient, secure digital workspace. Block discusses how the digital workspace of the future is immersive and multidimensional, not buried in flat interfaces, hierarchical folder structures, or complicated taxonomies. She shows how the digital workspace of the future works the way our brains work, tapping into the power of visual and spatial memory.

Heifer International’s mission is to end hunger and poverty while caring for the Earth— no easy task! Seventy-three percent of its workforce is remote and spread internationally, so connecting a global team this size is a challenge. Igloo Software’s 2019 “State of the Digital Workplace” report found 69% of remote workers face challenges they would not encounter in an office setting. In fact, 57% miss out on important information because it is communicated in person, and more than half are excluded from meetings or brainstorming sessions because of their remote location. Heifer International’s employees speak several languages, further increasing the opportunity for communication barriers to arise. This session explores how Heifer International works to combat these information silos by leveraging its digital workplace—The Corral. With resources and content translated into English, Spanish, and French, The Corral offers employees a global platform for internal news and open conversation. Since building The Corral, Heifer International has seen an 11% increase in the consumption of its internal content. Our speakers show how it’s possible to equip remote workers with the information they need while empowering them to foster connections with colleagues around the world.

This is the 14th year of the Global Intranet and Digital Workplace Awards. With an awards ceremony at KMWorld for the North American winners, this session is a chance to look behind the firewall to see what they have actually achieved. Be prepared to see creative, inspirational, and valuable ideas, many of which you can apply on your own intranet or digital workplace.

Industrial Revolution 4.0 represents the convergence of the physical world and digital economy into a collaborative digital workforce. Intelligent automation (IA) has the potential to hyper-connect the enterprise of the future. A hyper-connected enterprise is represented by an ecosystem of organizations with common objectives, collaborating enterprises, a shared economy, and distributed data and systems that is brought together through automation and made easily accessible to the workforce. Most organizations currently possess numerous systems that potentially create data silos and prevent an organization's ability to scale using conventional tools. Kofax illustrates how organizations are utilizing IA as the connective tissue to hyper-connect the enterprise and discusses why a flexible intelligent automation platform is necessary for the enterprise of the future to not only survive, but thrive. Meadors provides tips for the multigenerational workplace. She reviews what makes each generation different, discusses how to utilize their unique strengths to increase sales, expand customer service, improve marketing efforts, and build strong customer relationships - online and face-to-face. She shares how generations behave, why they do what they do, what drives them, and how to build rapport by understanding different learning styles.

Earlier this year, YMCA of the USA (Y-USA) transformed the dynamics of knowledge sharing at the Y by rolling out a new platform focused on local Y-to-Y sharing and social networking. The transition—from a platform in which communication traveled primarily in one direction (from the national office to local Ys) to a platform in which Ys share knowledge freely with other Ys—was a key component in a new strategic service delivery model that refined how the national office provides services to the 850 YMCA associations comprised of 2,700 branches across the country. This change, itself a large-scale undertaking, occurred during a time of extensive organizational restructuring of Y-USA, and the time frame for the rollout of the new platform was shortened by six months. This session outlines the seven-step change management process employed throughout the initiative, including awareness, adoption, and engagement tactics. It shares the platform itself, MangoApps, a little-known platform in the KM and community space that has proven to be the right platform for the job. Hear about engagement activities and the huge culture shift surrounding knowledge sharing at the Y.

Whether your program is established or just beginning, social media is a strategy you can use to increase adoption, attract new users, and amplify the benefit of your KM applications. Social media and KM share and consume information via technology; each requires engagement for the social unit to prosper; relevant content can go viral; membership is driven by common interests; and the communities are governed by peers. By weaving the social experience into KM, practitioners develop a shared repertoire of resources like experiences, stories, tools and ways of addressing recurring problems. Speakers present ways to integrate social approaches into your KM program and discuss the benefits of using internal social media, tools, and tactics and when to use them, as well as how to ensure social strategies are tracked and adopted. It’s time to maximize your internal social media tools to stimulate engagement and heighten social learning, so get best practices and tips to make sure you are the #GOAT (look it up or come to our session!).

Our speakers discuss what they're doing in KM, specifically benchmarking and retaining personnel skills, at the grassroots level from the bottom up using readily available enterprise tools like Sharepoint and Excel. It includes capturing knowledge, targeted surveys, focus on critical skills, and leveraging the data for mentoring programs and other initiatives. The data collected is done at the department level, with overall support at the center level (8 departments). Using sophisticated Excel templates, they use this survey data for multiple applications including technical mentorships, leadership mentoring, critical skills evaluations, etc. all at a cost based only on hours spent by existing managers (no extra cost).  Hear more and learn what might work in your organization.

Everyone wants engagement, but few know how to define it, which makes it challenging to pursue, measure, prompt, and reward. We know engagement is critical to learning, collaboration, value, and business outcomes, but what does quality engagement look like, and how do you crack the engagement code? Happe discusses the findings from The Community Roundtable's State of Community Management research, which shows how engagement empowers individuals, impacts workflows, and generates strategic impact and ROI; frameworks and methodologies to more concretely define and measure a range of engagement behaviors; leadership practices that leverage engagement strategies to transform organizational culture; and best practices to scale your efforts once you crack your own engagement code. Brackman reviews what KM champions are, why you need them, how to capture and develop them, their role in KM efforts, and methods for continued mentorship used to retain KM champions. She includes lot of tips for those in the government sector.

As a leading global medical technology company, GE Healthcare provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients. With an install base of over 4 million imaging systems and a history of innovation that reaches back more than a century, GE Healthcare is making a difference in the moments that matter most for patients. With 3 patients imaged every second on GE Healthcare systems, they improve outcomes for healthcare providers around the world with increased capacity, improved productivity and better patient outcomes. GE Healthcare’s Cares Call Center services 400,000+ calls annually in a highly

regulated environment, initiating maintenance and repair requests for equipment tightly monitored by the FDA. With timeliness as an important factor along with customer service, they implemented an information and document management system to improve the flow of knowledge. Hear about their successful journey. Storm discusses augmenting human workers with AI, the biggest opportunity since the industrial revolution! He shares how can AI help harness the power in our undocumented knowledge across the enterprise, what the most effective and seamless way is to connect our internal experts and SME’s, and illustrates how geographic and divisional silos can be cross-permeated with the use of AI and ML.

Get the highlights and insights from Glimpse, the trend analysis which focuses on emergent generational and societal shifts, and learn how to respond to these changes. Understanding the global context teaches us what each person is facing with the world today and sets the emotional groundwork for every project. From this global context, Turner shares insights into how our minds have changed, how society has shifted in response, and where it is going through the eyes of generational and cultural evolution. Get ideas about what the future holds for knowledge sharing in our organizations. The eight important mega-trends that inform the world today, the disruptors are reinvention, non-linears, crowd-shared revolution, being human, data disruption, human +, a new visual-verbal culture, and human speak. Hear more and get ideas of how to prepare for this future.

Over the last couple of years, AI, machine learning, and deep learning have received unprecedented attention and are now reaching the top of the hype cycle. But today, despite many technology breakthroughs and success stories from early adopters, very few enterprise organizations are actually reaping the promised benefits. Sinequa is one of the few software platform vendors with customers deploying applications powered by AI models. Our journey in the field has taught us some valuable lessons, and there are some key takeaways we would like to share with you: a look at what pragmatic AI can do for you, bridging the gap between AI’s long-term potential and today’s capabilities, tips to identify the highest ROI use cases which can be addressed with AI models today, best practices to deploy these in production and start generating value. Get great insights and ideas from a KMWorld magazine award-winner and industry leader.

Knowledge graphs built on top of semantic technologies, supported by machine learning technologies, can become a paradigm change in how we deal with metadata management. Keeping track of what is going on in your data is the crucial momentum. Active metadata is a key element to achieve this. Traditional approaches do not work anymore—they are not adaptive, cross-application, and do not provide the semantic richness creating additional value from your data. You need a knowledge graph to specify your business rules and semantics. It is the bases for data enrichment, lineage, and impact analysis. Working in complex deployments requires metadata exchange in a unified, standardized way. Knowledge graphs provide better user experience and allow to fulfill specific workflow, security, and privacy requirements. Based on real business examples, our speakers illustrate how active metadata management works and provides more value to your data and, by that, your corporation.

Artificial intelligence, cognitive technologies, and related tools have the ability to fundamentally reshape knowledge management. As always with groundbreaking technologies and management systems, there is a mixture of some successes, lots of hype, and an emerging body of knowledge of how and where to deploy AI/cognitive for both quick wins and long-term transformational impact. Namir provides an overview of this rapidly transforming landscape and discusses how organizations can accelerate their AI investments to derive maximum value.

The World Bank’s twin goals of reducing extreme poverty and raising the standards of living in the poorest areas of the world are largely being delivered through the funding and delivery of operational work in these target regions. The more recent, centralized KM program has been focusing on how to improve the capture of and access to such operational and implementation knowledge. This means that the whole continuum of KM—from tacit to explicit, people to algorithmic considerations—has been brought into play in order to tackle this massive task. Listen to the World Bank’s story in terms of what components its Action Plan has brought into play—a combination of “quick fix” experiments (including machine learning) balanced with long-term fundamental initiatives (targeting deeper cultural elements)—in order to shift the wider organization’s KM ecosystem to a better place.

Is technology the only way we can innovate KM to make it more effective? While taking a Harvard course on community organizing, our speaker realized that this approach could significantly improve the often-struggling people side of KM. How to motivate people to do something? How to build relationships that lead to a culture of commitment? How to win key stakeholders? How to use scares resources to obtain more of them and achieve strategic goals? These are some of the key questions the community organizing model answer, and they are the same ones we face in our day-to-day job as KM professionals. Hear how parts of community organizing are integrated with the materials on communities of practice, developed with the World Bank Group team, influenced UNICEF’s first-ever organizational KM strategy, offering a practical approach that can empower KM professionals in the work they do, from the highest strategic level to leading culture change toward increased knowledge sharing. Get insights and ideas to use in your organization.

This session follows a multi-year, multi-phase KM plan to deliver responsive and trusted expertise to customers and employees as the source of land registry and land information services in British Columbia. Hear about the first two phases of this project: the development of an organization-wide KM strategy and the continuous improvement of a SharePoint portal to equip employees with the very best knowledge, insights, and expertise available to drive exceptional customer service.

Is the creating, accessing, and referring to and enhancing, replication, and sharing of the knowledge stores so commonplace and ubiquitous that we do not even realize that we are doing it anymore? Mohn discusses how mindful knowledge facilitation is maintaining a moment-by-moment awareness of the knowledge being absorbed, used, consulted, and shared while remaining cognizant of potential adjustments to leverage improvements and greater harmony. She illustrates how it can reveal the benefits of being mindful of knowledge work and shares mindful knowledge facilitation guidelines and events that can help KM awareness in any organization.

Since 2017, BASES, a market research company, has used the Atlassian suite (Confluence and Jira Service Desk) for internal KM and product support. In 2019, discussion forums were added on the same platform to allow employees to ask and answer questions “out loud.” This practical case study illustrates how they started from user needs; identified key drivers for asking, answering, and reading questions; selected metrics to measure success; and mined data to learn from experience. Speakers share examples of how adding forums has increased the helpfulness and visibility of the knowledgebase and lightened the burden on the support team. Our second speaker team shares how TechnipFMC’s award-winning KM program allows specialists to pair facilitation with crowdsourcing, rating, and more to expedite ideation and knowledge sharing. They share how their organization applies the power of crowdsourcing and assessment to engage employees, facilitate knowledge sharing, and gain consensus. View excerpts from crowdsourcing sessions, including a case study where standardizing an engineering processes was cut in half, saving more than $150,000 and 100 work-hours. Hear about other facilitated sessions that include successful engagement with external partners and customers. See how facilitated collaboration is used to inform, focus, and unite employees located across the globe. .

People need to be able to navigate quickly and efficiently to data and the myriad of knowledge that resides within an enterprise. They require technologies that are flexible and adapt to the user’s needs. But with so much enterprise data and content sitting in disparate silos, finding relevant information can be a challenge. Our speakers focus on how search uses AI technologies like NLP, semantic understanding, and machine learning to provide a cognitive search experience. They discuss real-world examples of how search solutions have helped enterprises improve search, collaboration, and co-creation.

Philips’s knowledge hub is an example of how organizations can turmoil in knowledge flow. Philips’s KM managing principals share their secrets of building business processes to support communities. Philips and Deloitte joined hands in an agile repetitive development process that enabled Philips to fulfill the business targets according to the road map and increase adoption. Get a look at how methodology and cutting-edge technology hosted in Microsoft Cloud make a huge difference.

“We are going agile!” This seems to be a statement often used in an effort to streamline existing business practices in favor of more efficient and customer-focused processes. However, before we make a paradigm shift in our day-to-day business activities, it is important to recognize the context in which we currently situate ourselves and to make the right decisions based on that context. Enterprise Knowledge’s agile approach to KM yields the benefits of rapid implementation of KM solutions, such as a taxonomy design, content strategy, or team collaboration planning, all of which yield results within weeks or months, rather than years. However, we know that one agile approach is not the right method for every KM project. Sagar discusses using the Cynefin Framework as a model to select the right project management approach for the current reality of your organization. Rather than taking a cookie-cutter approach to project management, we continuously adjust our management style to fit your circumstances.

Now that you have acquired Office 365 (or maybe you haven’t, and you’re thinking about it!) learn from a SharePoint & Office 365 expert how to guide your organization’s journey toward adopting the Office 365 ecosystem of tools, including the consolidation of knowledge in disparate systems; various pain points and pitfalls to be aware of; approaches to and consolidating them; various pain points and pitfalls to be aware of; approaches to change management; expectation management; and the variety tie-in with class knowledge management.

An essential component of any KM initiative is the knowledge domain model. Understanding and defining the knowledge domain (the information, audience, goals, technology, workflows, and governance) is an essential part of creating a successful and maintainable knowledge management practice within an organization. From our first speaker, get an overview illustrated by case studies and learn the skills needed to scope, prioritize, and design a viable and maintainable KM infrastructure to support the knowledge transfer necessary to meet the needs of both stakeholders and the organization. McBreen shares how Amgen has used knowledge analytics to do some exciting things using AI/NLP trending signals in the manufacturing process and with their knowledge assets.

Hear how our speakers experimented with building teams faster using new and creative techniques. Get some interesting ideas for connecting people, sharing knowledge, and sparking innovation. Aurecon speakers share stories from their experiences with several different organizations.  Clarke discusses an experiment we performed regarding Starmind AI technology as a means of promoting KM cultural adaptation and cross-functional collaboration.

Knowledge management and digital transformation share common ground. Both maintain an interest in driving mission success, maximizing information access, and leveraging digital technologies to enhance efficiency and effectiveness. As NASA’s Aeronautics Research Mission Directorate explores emerging digital capabilities, we are applying KM principles to strengthen our approach. Bringing digital transformation to knowledge management practices also helps us to reinvent antiquated processes and take advantage of new opportunities. This session identifies areas of complementarity between knowledge management and digital transformation, highlights ways KM practitioners can contribute to digital transformation activities in any organization, and provides some examples from NASA Aeronautics’ experience in both.

Our experienced and popular speaker shares ideas and interesting new strategies for using stories (oral, written and visual) to accelerate change and transformation in organizations. He focuses on how you handle the rumour mill where in a hyper connected world reputations can be lost in minutes. Based on prior work with DARPA and other organizations he discusses using employees as a ’sensor network’ for weak signal detection and how to counter a rumour which has taken hold and can’t be shaken by the facts. This approach can be used for organizations but has wider applications for government and Industry alike. AI and data analytics are not enough; we need to couple human and machine intelligence, to trigger humans to a heightened state of alert when opportunity or threat present themselves - and early enough to make a difference. This requires a new approach to creating agility in organizations.

In May 2019, Shopify launched an internally built wiki for the whole company. This wiki replaced an out-of-date tool that contained stale information and had lost the trust of the company. Despite having a highly engaged workforce, healthy culture, and crack project team, this project overcame many hurdles and made plenty of mistakes along the way proving that success is just the culmination of failures we learn from. Our speakers discusses finding highly engaged stakeholders; experimenting using your own team; knowing your current state; gathering metrics; designing with end stakeholders; tailored, simple, and sustainable; importance of small wins; how to keep KM from becoming a tragedy of the commons; and speaking the right language.

Our first speaker shares with us from her experiences how to manage an online collaboration platform form A to Z. She discusses how project managers handled it, essential lessons learned around where to start and how to adopt an implementation strategy, and what the platform contains: identification tool and expert locator, smart online collaboration and communities. She talks about the engagement plan throughout the implementation from engaging project team, leadership, stakeholders to engaging employees using an agile approach. She shares some tips on change management that is required when introducing an online collaboration platform and communities. The second presentation addresses how an online social analytics platform, that draws insights from ESN platforms like Microsoft’s Yammer and Teams or Workplace by Facebook, can facilitate stronger collaboration results. Lee provides an introduction to online social networking analytics and the collaboration insights available . Souza shares how Real Foundations is leveraging Yammer, Teams and Social Analytics to become a rapidly growing knowledge centered organization.

In the age of new and useful technologies rushing to take their place in our organizations, 80% of respondents to a recent global culture survey say their organization’s culture must evolve in the next 5 years for their company to succeed, grow, and retain the best people. Yes, it’s all about the people in any organization. Technology can certainly support, speed, and spark knowledge sharing, innovation and success, but culture is implicit rather than explicit, emotional rather than rational—that’s what makes it so hard to work with, but that’s also what makes it so powerful! Anderson shares secrets from her recent book, a practical guide to working with culture and tapping into a source of catalytic change within your organization. Since every organization’s culture is intimate and personal, aligning culture always involves getting to the heart of difficult matters, unearthing the “family secrets” of a company—the emotional histories that lie under the surface of the story the company tells about itself to the outside world. Get lots of insights and tips to use in your organization to build a knowledge-sharing culture which supports success!

Creating a consumer-like, personalized experience for the daily work of finding information people need to do their jobs is the crux of efficient knowledge sharing. These uniquely personal experiences facilitate the flow of organizational operations and more intelligent decision-making. Professionals at companies like Red Hat, Reddit, and PwC rely on this type of platform to quickly find answers and proactively suggest insights. Learn how they approached their challenges and the solutions they found to empower employees to be more productive and help their organizations to attract and retain the best talent.

Our speaker shares best practices for and lessons learned from implementing and enriching enterprise search solutions.

Participate in our popular interactive knowledge café, where you can share your KM challenges with colleagues and KM practitioners. Each table has a KM industry mentor and topic; you will have time to visit at least three different tables during the morning. Meet and learn in this intimate networking atmosphere with thought leaders and practitioners of the KM industry.

Based on the Cynefin framework, a leading sensemaker tool built on a foundation of complex adaptive theory, this facilitated exploration into knowledge systems and flows is designed specifically for government practitioners and provides a pragmatic means to recognize that different types of systems require different leadership strategies. Used extensively in the Agile, Lean and Kanban communities, this tool bridges the gap between IT and both strategic and operational leadership. Combining quantitative and qualitative data collection and analysis methods, it can be applied to areas such as strategy development in a complex environment, industry/market/culture assessment, citizen engagement, operational and/or organizational resilience, early detection of weak signals in organizations, health journeys, intractable problems in society such as the current opioid crisis, and many others. Switching from a fail-safe design mindset to one based on safe-to-fail experimentation creates a more resilient approach to managing uncertainty. Join this exploration and get:

The Internet of Things, computer vision, and document understanding are all becoming critical drivers of enterprise evolution. These are the “3 Pillars of AI” and they are having a real, practical impact on the world of KM. Khan, who leads Accenture's Search & Content Analytics Group, briefly explains these pillars, delving into document understanding and explaining how it is drastically changing the search and KM landscape. Citing a real-world example, he discusses how search and analytics are being combined with AI technologies like machine learning and natural language processing to help make it possible for a global enterprise to extract valuable insights from their untapped, unstructured data sources, improving operations and maintaining a competitive advantage.

KMWorld magazine is proud to sponsor the 2019 KMWorld Awards, KM Promise & KM Reality, which are designed to celebrate the success stories of knowledge management. The awards will be presented along with Step Two’s Intranet & Digital Awards, where you get a sneak peek behind the firewall of these organizations.

Even if you have the best KM program today, will it be the right one for tomorrow? Some organizations have done serious self-examinations in the face of industry upheavals, mergers and/or acquisitions and catastrophes while others fire themselves annually so that they can look at their future from a different perspective. One thing is certain, we can’t be complacent about our KM programs; they must continue to evolve, align with the business or focus of their organization, and improve the knowledge sharing among their employees. Our speakers share their experiences and perspectives.

Hear from successful KM practitioners about the strategies they have and are currently using in their organization. As things change, so must our approaches. Get lots of tips from their KM journeys, successes, re-evaluations and plans for the future. Filled with ideas to try in your organization.

Imagine partnerships with key areas of your organization working together to build a new innovative KM program. Glover shares her vision for a KM/learning/talent partnership that does just that. Be inspired by her ideas and insights!

A dynamic and pragmatic small panel of leading knowledge practitioners of large international development organizations share tools which help their organizations with knowledge sharing. The panel is made up of leaders from the World Bank, International Monetary Fund, and United Nations, International Fund for Agriculture who specialize in ICT, digital inclusions, impact solutions, south-to-south knowledge sharing, operational knowledge flow, and communities of practice. They use a fastpaced technique to discuss practical knowledge transfer experiences using online knowledge resources/toolkits produced by their organizations.

SharePoint environment(s) should support and facilitate your organization’s business processes, without causing a lot of resource overhead. Speakers review some tactical activities you can perform to support the strategic management of your SharePoint environment from a business perspective. They discuss a number of low-tech activities that they have used to facilitate business processes throughout their organization. By grounding SharePoint use in the business, and using primarily out-of-the-box functionality, the speakers provide solutions that solve organizational business problems, and enable their users to gain efficiencies, allowing more time to focus on the complex tasks at hand.

Bitondo illustrates the strategic use of live Multi-Point Tech WebEx/Zoom/Telepresence) for the 2+way transfer of deep, tacit knowledge in two corporate contexts. Learn how to elevate the multi-platform knowledge-sharing experience for geographically dispersed staff/client effectively into a transformational experience that advances the corporate agenda. Get tips on designing and programming video conference technology to connect participants globally, in real time, and overcome knowledge-sharing challenges when a majority of participants are either in one room together or participating on their own at locations around the world. Willinger believes that video is the voice of the new generations, and by 2020, it is estimated that online videos will make up more than 80% of all consumer internet traffic. Within the organization, video is increasingly becoming the best mean for democratizing the workplace - giving everyone a voice, be it for learning, knowledge management, communications, and even entertainment. Today’s employees communicate with video in their personal lives so it’s time to give them the tools to bring that sense of engagement, immediacy, and personal attention to their professional communications. Get some ideas from the case studies shared on how organizations are using video to transform.

Have you ever built a slick KM solution or collaboration tool that no one uses? We have and survived to tell the tale. New knowledge-sharing processes can fail if the resistance to change is greater than the ability to bridge the gap between the new process and the target people. Without a meaningful understanding of “What’s in it for me?” employees don’t readily contribute to knowledge-sharing circles. And because they don’t immediately see the value of sharing, contributing content in more formal environments is often done as an afterthought. Engagement strategies that include effective communication tactics entice users to try something new and help remove barriers to adoption. Learn how to identify and select appropriate engagement strategies based on target audiences and desired results. It includes playing the KM experiential learning game, The Journey to the Lost Gold of Atlantis, to create “aha” moments where each individual sees how his or her behavior either enables or hinders the flow of knowledge and ultimately the impact this has on how the company makes money or the ROI.

Speakers share their engagement strategies for a law firm and a law society. Kampioni focuses on how a non-profit organization adopted data analytics culture; took advantage of AI and machine learning to increase its organizational efficiency; and shares tips for others to use.

Social media is ever evolving when it comes to both knowledge dissemination and retrieval, but you need to be on the social platforms and connected to enjoy it. When something big occurs such as world event or breaking news, people who utilize social media can spread information very quickly to almost any part of the world in a matter of seconds. Same can be applied to the enterprise wide knowledge. Hear about what KM tools and resources can help you spread information quickly and effectively in your organization to make a positive difference to the business in terms of bottom line or to even save cost.

In a world of rapid change and a global skills shortage, learning to learn faster and upskilling employees is the new workplace competitive advantage.  Join us to explore the latest innovations unveiled for intelligent content services.  See examples and possible impact for knowledge flows and decision-making in our future.

We live in a world which promises infinite choice, but are we more trapped in the patterns of past practice than we care to think? Is the hierarchical or matrixed organization fit for purpose in a world of increased uncertainty and volatility? Governments have increasing legitimate demands on their resources from citizens and the wider needs of the planet, but few resources to deal with it. Ideology and belief seem at times to triumph over fact, evidence, and reason. Have we gone beyond even post-modernism into a new world with constantly shifting paradigms and increasingly less time to adjust to them? Our panel looks at these questions from the perspectives of knowledge and complexity. They discuss transforming and revolutionizing the way we do business as we move into an uncertain future, how we satisfy our clients in an ever-changing technological age, and how, in our complex societies, we provide value, exchange knowledge, innovate, grow and support our world. Our panel of experienced thinkers and doers shares their insights about what we should be doing to further develop a sustainable ecosystem in our organizations, communities, and world.