Abigail Shaw has been working on the issues of web-facing knowledge management for Fireman’s Fund Insurance for nine years. Her experience there spans the evolution the enterprise intranet, the implementation of a variety of content management systems, overhauls of public websites and extranets, a podcasting program, on-demand video, and consulting with internal customers on very specific knowledge management programs and problems. She is currently Director, External Websites, but for five years her title was simply Infomaster.

Before joining Fireman’s Fund, Abby was a Senior Project Director for Systemhouse Corp. in their image management technology group.  Previously, she was President of Shaw, Novinger & Odell, which was purchased by Systemhouse. In that role, and for Rothchild Consultants, Abby provided business and technology consulting advice on image and document management systems and technologies. Her clients included Genentech, the Veterans’ Benefits Association, Fleet, Pfizer, the State of California, the State of Alaska, the European Patent Office, and Caterpillar. She has spoken at many industry conferences, including KMWorld, AIIM, ARMA, FCC, COMDEX and IMC. She currently contributes to podcasts and webinars on knowledge management topics, such as these webinars, sponsored by GoLightly.

You can contact her at abbyshaw@earthlink.net or on LinkedIn:

 

http://www.linkedin.com/in/abbyshaw