Jason Richardson is a user experience analyst with the Ernst & Young Center for Business Knowledge. In this capacity, Jason is part of a team visioning enhancements to the Ernst & Young intranet and testing usability of design options. With more than 11 years of experience in business web tool development and analysis, he was the lead project manager in prototyping and assessing potential personalization features for the intranet in a greatly reduced testing cycle. Jason has a master's in information architecture and knowledge management from Kent State University and a bachelor's from Hiram College, both in Ohio.