Turo Dexter is FTA's Knowledge Management Officer. As the KM team lead, he helps to execute FTA’s integrated KM and Learning & Development strategy. FTA’s KM team works with business process owners to develop staff knowledge management capability, facilitate strategic knowledge transfer, improve process understanding, and effectively use information and knowledge management tools. Turo also develops and manages the FTA Intranet’s knowledge management layer. He holds a Masters of Public Administration and was a technology developer and consultant in the private sector for 25 years before entering federal service in 2010.