KMWorld Conference

John Chmaj

Senior Director, KM Strategy
Verint

Picture of John Chmaj As senior practice director of knowledge management for Verint®, John Chmaj has worked for over 30 years in the field of knowledge management for support and service and has had KM-focused roles in many organizations, including KANA, Microsoft, and Lotus. Chmaj has worked in all phases of the customer support process, including telephone and online support, technical writing, knowledge management, applications development, and worldwide knowledge systems design.