What’s next in KM: All roads lead to AI

Verint announces top telecommunications company realized $10.5M annual savings from Verint’s AI-Powered Voice Self-Service

The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes

Stravito helps Delta democratize insights and supercharge its research potential

The Stravito enterprise insights platform has enabled Delta to democratize its insights and maximize its research potential, improving the flying experience for customers and employees alike

CCC to partner with Morressier to address and validate research integrity

CCC is developing a beta version of a new Ringgold Service to help disambiguate and validate the identity of researchers

MongoDB Atlas transforms Toyota Safety Connect

Since migrating to MongoDB Atlas, Toyota Connected has increased efficiencies in everything from its infrastructure to its call center

Agentic AI—So hot right now!

We are in the earliest stages of Agentic AI, and, much like the early days of RPA and GenAI, there's a lot of excitement but also a lot of uncertainty. While the potential benefits are enormous— streamlined operations, lower costs, fewer human errors—there are equally important concerns about job displacement, bias in AI decision making, and a lack of transparency in how these systems operate.

Trees, chains, and brains

Today's AI has many different flavors and architectures, along with massive amounts of memory and processing capacity. We could probably make better use of this computational power by looking at how we can improve the quality of our queries and, as a result, make better quality decisions.

Links conquer the universe

We can talk about these relationships as links. They're not expressed in blue underlined text, and you can't click on them. But they are the relationships among words that matter in any particular circumstance. They are the relationships that give words meaning. And as in life, those meanings are multiple and contextual. Without those relationships, there is no language.

On Chat AI and BS

So, I'm sticking with hallucinations for all of chat AI's statements, true or false. But that leaves us with a question: Why isn't there a word that perfectly expresses this situation? The answer is easy: LLMs are doing something genuinely new in our history. Our lack of a perfectly apt verb proves it.

Integrated Information Management Roadmap

Boost Document Accessibility with Effective Indexing Strategies and Records Classification Methods

The Trend-Setting Products in Knowledge Management 2024

IDC Spotlight: From Siloed Content to Streamlined Workflows – How a CCMS Powers Digital Transformation

Toward Greater Visibility in Today's Knowledge World: 2024 Survey on Information Sharing and Transparency

Sponsored by: ProcedureFlow

eGain - The state of Knowledge Management in 2023: Untapped Potential for Business Value - Survey

TRANSFORMING ENTERPRISE KNOWLEDGE: THE JOURNEY TO SAFE, SECURE, AND TRUSTWORTHY AI - Survey

A Knowledge-Streaming Enterprise for Turbulent Times: 2020 KMWorld Digital Transformation Research - Survey