Adaptive case management—A new approach for achieving goals

Similarly, extending the transactional management of traditional BPM with the adaptable goal-driven benefits of ACM gives the ability to deliver work and manage where and how the work is done today. Rather than creating yet another island of automation, ACM allows us to work the way we work best.

ACM allows the work to follow the worker, with the cohesiveness of a single point of access. ACM does not impose whether the work is virtual or physical but pulls all the end points, information and environments, and provides that long-term record of how work is done, as well as the guidance, rules, visibility and input that allow knowledge workers to be more productive. 

Announcing the second annual Adaptive Case
Management Global Excellence Awards

Last year, the Workflow Management Coalition (WfMC) inaugurated the "Adaptive Case Management Global Excellence Awards" program to recognize case studies illustrating excellence and best practices in ACM use cases. Awards winners came from around the world, illustrating the truly global phenomenon of ACM, and included Univé Verzekeringen (Netherlands), BAA Heathrow (United Kingdom), Lakshmi Kumaran & Shridharan (India), Pinellas County (United States), Cardiff University (United Kingdom) and Los Angeles County (United States).

This year, as the exclusive media partner of the 2012 Awards, KMWorld will feature an analysis of the winners, as well as details on the program as it unfolds.

The 2012 Adaptive Case Management Global Excellence Awards feature five award categories:

• Customer facing
• Public sector
• Legal and courts
• Healthcare and medical
• Knowledge worker innovation

Submissions should be made using the template provided by the WfMC at adaptivecasemanagement.org,  and the winners will be announced in an online ceremony on June 6.  A panel of judges will evaluate entries based on three main criteria: innovation, adaptability and Impact.

Submissions are open worldwide. Vendors, consultants and practitioners may submit a customer use case, and any company may enter its own case study. There is no limit to the number of entries that may submitted. The winners will be published in an upcoming  issue of KMWorld. In addition, all winners and notable entries of merit will receive recognition by having their case studies published by Future Strategies in a new book on adaptive case management to be released in the fall.

Additional details can be found at adaptivecasemanagement.org.