John Connors runs the Digital Transformation team for eGain Worldwide.  Working with eGain’s customers and prospects, John helps his clients use digital technology, knowledge management and applied AI to deliver their business strategy. With a degree in Physics and Computer Science from Brunel University, UK, John started his career with BP Research before moving to Bull Information Systems as an AI specialist.  In over two decades of tenure with eGain, John has had pretty much every job in the company – Deployment Consultant, Consultancy Manager, Presales Director and now Senior Director of Digital Transformation.