Dr. Felicia Levy is a strategic Knowledge Management Leader with extensive expertise in digital transformation, content strategy, and enablement for large-scale organizations. With a strong focus on user-centric design, automation, and AI, Felicia has driven significant improvements in self-service adoption, operational efficiency, and user engagement across multiple industries. Her leadership experience includes advancing knowledge management practices at companies like Calix, Dell Technologies, and EMC Consulting, where she implemented innovative KM strategies, created enablement platforms, and streamlined workflows to achieve measurable results aligned with business goals.