Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.

We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.

For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.

Our single SaaS AI platform and robust suite of AI & GenAI models are designed to transform the total experience from CX to EX across websites, ecommerce, service, and workplace. Powering individualized, trusted, and connected experiences across every interaction to delight customers and augment employees, and drive superior business outcomes.

Our platform is certified ISO 27001 certified, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAP? Endorsed App, and an Adobe Gold Partner.

eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service.

Visit www.eGain.com for more information

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. For more information, visit  M-Files | Document Management Platform

With NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Pryon turns vast quantities of critical, fragmented, and rapidly-changing content into accurate, timely, and verifiable answers via the world's first enterprise-grade Knowledge AI Platform. Using best-in-class retrieval technology, Pryon securely extracts answers from all forms of content, including audio, images, text, and video, stored in a myriad of sources. Pryon’s Knowledge AI platform is intuitive to use, is accessible via API from any system, and can be deployed in a matter of weeks in the cloud or on-premises. Created by the AI pioneers instrumental in developing Alexa, Siri, and Watson, Pryon is trusted by leading enterprises such as Dell, NVIDIA, Westinghouse, and World Economic Forum. By reducing the distance between people and answers, Pryon builds high-performing, resilient, and responsive organizations.

Sinequa transforms how work gets done. Sinequa’s Assistants augment your company by augmenting employees with a knowledgeable, accurate, secure work partner so they are more effective, more informed, more productive, and less stressed. Best of all, Sinequa Assistants streamline workflows and automatically navigate the chaotic enterprise information landscape, so that employees can skip the grind and focus on doing the kind of work that makes the most impact. Sinequa’s Assistants achieve this by combining the power of comprehensive enterprise search with the ease of generative AI in a configurable and easily managed Assistant framework, for an accurate, traceable, and fully secure conversational experience. Deploy an out-of-the-box Assistant or configure a tailored experience and specialized workflow to augment your people and your company. For more information, visit www.sinequa.com.

Sugarwork empowers companies to ascertain and maintain their operational intellectual property. Sugarwork is an intuitive knowledge sharing tech platform that enables organizations to scale expert knowledge across their organizations. It deploys a guided and AI-driven process through which experts contribute their institutional knowledge to a shared resource. Its AI creates rich summaries and extracts key insights that are easily shareable and searchable.

SWIRL is AI Infrastructure Software that enables ChatGPT-like insights from enterprise data, without bulk copying or movement of data. No new vector database is required. 

SWIRL connects any GAI/LLM including OpenAI and Google Gemini to enterprise applications and data platforms - including M365, Salesforce, ServiceNow, Snowflake, OpenSearch, MongoDB, BigQuery and Oracle - just to name a few.

SWIRL is secure and compliant, thanks to SSO integration and on-premises deployment. Users never see anything they aren't already authorized to see. 

Stop drowning in data. Start using SWIRL for business advantage.

Enterprise Taxonomy and Ontology Software

For over two decades, Synaptica has been helping organizations around the world to organize, categorize, and discover enterprise knowledge

Upland BA Insight leverages AI technology to deliver a web-like advanced search experience with results that are relevant, personalized, and actionable. The connector-based technology works with enterprises, customer portals, and web sites, turning searches into actionable insights, regardless of where content or users reside.

Upland BA Insight and RightAnswers are the total package for your enterprise knowledge needs, leveraging artificial intelligence and machine learning for finding, sharing, and leveraging knowledge for your users. 

Verint Knowledge Management™ is a market leading solution that drives superior customer experiences through AI and CX automation.  Leveraging Verint’s Open CCaaS platform, powered by Da Vinci AI, Verint KM connects your company, customers, and applications with personalized, relevant knowledge. Verint Knowledge Management can deliver accurate, compliant, and consistent answers in real time at multiple customer engagement touchpoints. Robust, intuitive Engagement Insights empower your workforce to become more effective as you quickly identify new knowledge and expand intelligence across regions and locations.  CX Automation with Verint KM empowers the distributed workforce and expands where and how knowledge assets can be effectively delivered.

Bloomfire is an AI-powered knowledge management software that helps organizations eliminate knowledge silos and optimize information sharing. With a suite of AI tools, Bloomfire empowers teams to access, manage, and utilize knowledge seamlessly. Its scalable solutions enhance productivity and foster innovation across the entire enterprise. Bloomfire’s mission is to connect the right information to the right people at the right time, promoting knowledge sharing and collaboration.

Evalueserve, a global leader in integrated research, insights, and analytics, empowers organizations to transform data into decisive action, navigate complex challenges, and uncover new opportunities. By seamlessly blending cutting-edge AI technology with deep industry expertise, we help our clients stay ahead of the competition. Our AI-enabled solutions, delivered across 15+ industries in 45+ countries, drive innovation and help maintain a competitive advantage. With over 5,000 domain experts and 20+ years of experience in Knowledge Management, Evalueserve serves Tier-1 Management Consulting firms, Big 4 Accounting and Advisory firms, Global Asset and Wealth Management firms, and Fortune 1000 companies. Our unique approach combines seasoned KM professionals with our AI-enabled platform, Publishwise, to provide tailored solutions that address your specific needs. Choose Evalueserve to unlock the full potential of your data and drive your organization towards sustainable growth and success.

Glean is the Work AI platform that connects, secures, and understands all your company’s knowledge, to bring you the answers you need. With its foundation in powerful enterprise search, Glean empowers users to quickly generate highly personalized answers and build custom generative AI apps, agents, and assistants that automate work— all on one centralized AI platform.

KMS Lighthouse is the leading cutting-edge SaaS knowledge management system company and Gartner Cool Vendor. The company is supporting global enterprises with accurate and consistent knowledge. The solution empowers agents, employees and customers with real-time access to knowledge to improve customer and employee experience alike. KMS Lighthouse has been adopted by leading brands, including Toyota Finance, GE HealthCare, Fabletics, DHL, AIG and Orange. 

Ondexx | Knowledge Management Solution

Boost productivity and save 2-5 hours a week per user! Ondexx's cloud-based knowledge management (KM) solution offers everyone in your organization instant access to up-to-date resources, streamlines publishing and workflows, and enhances productivity-without additional IT resources! As digital transformation accelerates, industry leaders rely on Ondexx to stay ahead. With upcoming AI-driven advancements, we're ready to elevate our solution to new heights. Make Ondexx your secret weapon for KM success! 

Learn more: 60-Second Overview (https://ondexx.com/hero) 

As a leading provider of graph-based metadata, search and LLM solutions, the PoolParty Semantic Suite helps customers develop and implement enterprise knowledge graphs, extract useful knowledge from large data sets, and integrate and link structured and unstructured data. Our graph-based intelligent applications help eliminate data silos, enable greater knowledge discovery across the enterprise and ground GenAI applications in facts.

Semaphore by Progress is a modular software product that provides the semantic layer in your digital ecosystem so you can manage knowledge models, generate semantic metadata, and enrich your enterprise information with context and meaning to reveal valuable insights that drive innovation.

SearchUnify is an enterprise agentic platform by Grazitti Interactive. The platform offers a suite of AI-powered products, including Cognitive Search,SearchUnify Virtual Assistant (SUVA), Agent Helper,Knowledge Enabler (Knowbler), and Community Helper. Leading enterprises globally rely on SearchUnify for elevating customer support and self-service outcomes.

Yurts delivers intelligent AI solutions that enable seamless efficiency and optimize customer experiences in large-scale enterprises. We empower any team across any industry with a unified, comprehensive AI platform for smarter, faster operations.

Data Conversion Laboratory (DCL) is a premier provider of data and content transformation services tailored for knowledge management needs. Leveraging artificial intelligence technologies such as machine learning and natural language processing, DCL helps organizations to efficiently organize and structure data and content for seamless integration with modern knowledge management systems and platforms.

Drawing from extensive experience across diverse industries including government, publishing, life sciences, manufacturing, technology, and professional organizations, DCL combines advanced technology with expert U.S.-based project management teams to address complex conversion challenges with precision, security, and timeliness. As a trusted industry leader, DCL specializes in content structuring, XML content conversion, DITA conversion, S1000D conversion, SPL conversion services, and more.

Enterprise Knowledge (EK) is the world's largest dedicated KM consultancy, offering end-to-end Knowledge and Information strategy, design, and systems implementation services. Our mission is to form true partnerships with our clients, listening and collaborating to create tailored, practical, and results-oriented solutions that enable them to thrive and adapt to changing needs.

With a breadth of capabilities and services that include enterprise scale semantic modeling, governance, and alignment, Factor provides Information Architecture and Taxonomy Consulting to Fortune 500 enterprises. Our team of cross-functional experts create and activate durable human-centric models that uniquely help global marketing and digital leaders. Factor’s work allows these companies to convert data into information they can trust, driving more confident decisions, breaking down information silos, and creating the semantic models that connect business capabilities, strategies, and user profiles.

Franz Inc. stands at the forefront of AI innovation, offering Neuro-Symbolic AI solutions that transform complex data into actionable and comprehensible insights. The company’s flagship platform, AllegroGraph, merges the analytical strength of deep learning with the precision of logical reasoning, establishing itself as a critical resource for Enterprises aiming to capitalize on the latest advancements in AI technology. Catering to an array of needs from intricate data integration and cutting-edge analytics to the creation of dynamic Knowledge Graphs, Franz Inc. delivers potent, scalable, and accessible solutions designed to navigate the complexities of today’s data-driven environments.

Lucidea’s stellar integrated library system (ILS) and knowledge management (KM) software accelerates access to internal and external knowledge resources, and enables corporate, nonprofit, public agency, and law firm clients to mine content and capture what’s relevant—actionable information—leading to development of new knowledge. Through its market-leading products SydneyDigital, GeniePlus, and Presto, Lucidea empowers special librarians and knowledge managers to curate, share, and create organizational content assets. With Lucidea’s products, information is simplified and knowledge is amplified.

Megaputer is a leading developer of data and text analysis software and custom analytical solutions. Megaputer’s AI-powered analytical tools enable over 500 customers worldwide to make informed data-driven decisions. Megaputer develops, licenses, implements, and maintains the PolyAnalyst product line for extracting insights from structured and unstructured data.

The mission of the Master of Information program at Rutgers University is to enable you to provide professional expertise, leadership, and innovation across diverse information and technological landscapes. People-focused, information technology-intensive, data-driven, and career-oriented, our Master of Information is your gateway to making a significant contribution to organizational leadership, information management, community, and social development.

Semedy provides integrated knowledge management solutions for a wide range of industries. Semedy’s Knowledge Management Software offers a centralized repository and workspace for all types of knowledge assets, from simple documents to complex ontologies. Version control, robust integrity, scalability and semantic reasoning gives you full control over interdependencies as you create and maintain your knowledgebase.

TopQuadrant empowers organizations to excel in data governance with our TopBraid Enterprise Data Governance (EDG) platform. Utilizing standards-based knowledge graph technology, EDG seamlessly integrates enterprise information silos, connects metadata, ensures data quality, and provides accessible, meaningful data for all stakeholders. With TopBraid EDG, enterprises can govern a wide range of assets, including business terms, reference data, metadata, data and application catalogs, data lineage, exchanges, pipelines, requirements, policies, and processes. Our unique solution supports integrated governance across all asset types and governance needs, offering a flexible, staged approach to data governance. TopQuadrant serves clients in diverse industries such as financial services, pharmaceuticals, healthcare, digital media, government, and more. Discover more at www.topquadrant.com.

AI to Discover and Organize Knowledge

The Zeta Alpha Neural Discovery Platform is a secure and customizable foundational layer for the Enterprise to connect Generative AI to your internal knowledge. Use state-of-the-art Neural Search and Generative AI to improve how you and your team discover, organize and share knowledge. Make better decisions, avoid reinventing the wheel, make staying in the know effortless, and create impact with innovation faster. Let Zeta Alpha’s experts fine-tune the Retrieval relevance of your RAG pipeline, and help bring your AI use cases into production.

APQC helps organizations work smarter, faster, and with greater confidence. It is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. APQC’s unique structure as a member-based nonprofit makes it a differentiator in the marketplace. APQC partners with more than 1,000 member organizations worldwide in all industries. With more than 40 years of experience, APQC remains the world’s leader in transforming organizations. 

CIOReview is a leading technology magazine that reaches over 212K qualified print and digital subscribers across the U.S. The subscribers consist of senior management and C-suite executives such as CIOs/CMOs/COOs, Directors (IS/IT/Marketing/E-Commerce), E-Commerce Heads, GMs, Retail Heads, CEOs, and many other senior technologies and business decision-makers from the e-commerce sector.

Published quarterly in print, weekly via email newsletter, and around-the-clock online, Enterprise AI World delivers industry news, trends analysis, case studies, and market research to professionals in North America that evaluate, recommend, purchase, and use enterprise technology products and services. Enterprise AI World magazine is free to qualified subscribers. Subscribe here.

The KM Institute (KMI) is home to the Certified Knowledge Manager (CKM) program – the #1 Certification in KM worldwide.  The CKM is delivered virtually in several major regions (N. America, Europe, Gulf/EMEA, and India/APAC); and in-person private classes are available for clients with 10 or more students. KMI recently added the CKS (Specialist) curriculum: a deep-dive “Master Class” in a variety of topics, such as: Taxonomy, Knowledge Transfer, Information Architecture, and many more. KMI is also known for its great free content, with regular KM webinars, blogs, newsletters, and online communities. Visit: www.kminstitute.org today.

KMWorld is the leading information provider serving the Knowledge Management systems market. We inform our more than 45,000 subscribers about the components and processes — and related success stories — that together offer solutions for improving your business performance.  With access to many of the most knowledgeable writers and analysts in the industry, KMWorld also offers a number of special publications, including: the KMWorld Best Practices White Papers series — delivering high-value, educational content from industry-leading solutions providers, free from marketing hype and distraction; the KMWorld Buyer's Guide — a print and electronic resource that will shorten your search for a vendor or simply help identify sources for KM tools.

Serious Insights LLC is a boutique IT analyst firm in Sammamish, Washington. Serious Insights uses scenario planning to offer diverse and challenging perspectives on the future of work. The company covers emerging technologies through reviews, analysis and reports that help readers better navigate an uncertain future and make more informed choices today. Serious Insights offers vendor advisory, strategic planning and professional development focused on helping individuals and businesses become more agile.

The Cynefin Company is a pioneering strategy and research business. Helping leaders in business, society and Government make sense of a complex world, so that they can act and make positive change.