Heather is a Knowledge Architect at Earley Information Science. With over 20 years of experience in content and knowledge management, structured content modeling, and content operations, Heather is adept at designing and implementing effective knowledge management solutions. Her expertise in DITA, taxonomy, and metadata ensures that content is organized, accessible, and reusable. Heather is passionate about creating content ecosystems that empower organizations to deliver consistent, high-quality information, ultimately enhancing user experiences and driving business results.