Ms. Nicki Usiondek

Senior KM Manager
Fragomen
Pioneer Knowledge - Board of Directors

Picture of Nicki UsiondekI specialize in leading strategic initiatives that significantly enhance organizational efficiency and collaboration. Currently, I serve as a Senior Knowledge Management Manager at Fragomen, where I excel at establishing effective communication channels for global knowledge exchange. 

I oversee Microsoft Search and the firm's global Intranet (built on SharePoint online), guiding a team of knowledge curators to improve information accessibility and streamline processes through Design Thinking and Lean Six Sigma methodologies. With over a decade of experience in Knowledge Management, I bring a deep understanding of optimizing information systems for maximum impact.

My educational credentials include a Master of Library & Information Science and a Master of Arts in History from Wayne State University, along with Lean Six Sigma Green Belt Certification from Emory University and a Design Thinking and Innovation Certification from Harvard Business School Online. This unique blend of academic and practical experience empowers me to manage complex information systems and foster a culture of continuous improvement effectively.

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