Carol Bishop-Castro is a seasoned technology strategist and manager for the Informatics Education team at Stanford Health Care, specializing in Knowledge-Centered Support (KCS) and enterprise knowledge management. With over a decade of experience, Carol has led transformative initiatives that bridge disparate teams and systems into a unified, AI-ready knowledge ecosystem. She is an expert in implementing robust KCS methodologies, including Process Adherence Review (PAR) and Article Quality Index (AQI), ensuring content is both actionable for human users and optimized for AI ingestion.

Holding certifications in ITIL 4, KCS Principles, and Strategic Foresight, Carol has collaborated with organizations such as Kaiser Permanente, XPrize, Tesla, and Lowe’s, unifying enterprise knowledge assets in a rapidly evolving digital landscape. Her approach enhances content quality and usability while fostering cross-functional collaboration and breaking down silos to drive sustainable digital transformation.

At the KM & AI Summit, Carol will join fellow experts to discuss how the convergence of KCS and AI is redefining enterprise knowledge management. She will share practical strategies and a roadmap for unifying teams and systems to unlock the full potential of your organization's knowledge ecosystem. Connect with Carol to explore how a unified KCS approach can revolutionize your knowledge management strategy and empower your teams for the future.