Melissa brings more than 25 years of customer service, knowledge management, learning & development, project management, web development, and process mapping experience. As a content and AI strategist, she collaborates with senior executives to streamline operations and organize dispersed data, addressing both employee and customer frustrations. Her team’s unique approach to knowledge management (KM) and Value Framework improves processes, reduces costs, and lays the foundation for effective AI implementation. They have produced tremendous results for clients in various sectors including technology, retail, healthcare, insurance, financial services, public sector (federal/state and local government), non-profits and hospitality/travel. 

Melissa has consulted for organizations such as BCBS Louisiana and Arizona, Marriott International, Unilever, Google, UNO Bank, EY and government agencies like the State of California EDD (both Unemployment and Disability Insurance), CFPB, and Department of Commerce, to name a few.

At the KM-AI Summit, Melissa will join fellow experts to discuss how high-quality, well-organized knowledge content is the key to maximizing AI performance and driving business success. She’ll explain the relationship between identifying your unique use cases and knowing how to organize your knowledge content. Done well, the measurable ROI is tremendous. Join Melissa to learn strategies for enhancing user experience and continuously improving your AI solutions through effective knowledge management.