eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service.

Visit www.eGain.com for more information

Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.

We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.

For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.

Our single SaaS AI platform and robust suite of AI & GenAI models are designed to transform the total experience from CX to EX across websites, ecommerce, service, and workplace. Powering individualized, trusted, and connected experiences across every interaction to delight customers and augment employees, and drive superior business outcomes.

Our platform is certified ISO 27001 certified, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAP? Endorsed App, and an Adobe Gold Partner.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.

Get AI right with structured content. As companies seek to adopt GenAI, many struggle with the poor quality of the output. As an expert in providing content management technology, we are in a unique position to help you overcome these hurdles by tackling them at the core: the content, data, and knowledge graph(s) that feed your GenAI applications.

RWS is the global leader in content management and translation technology and services — more than 80 of the top 100 global companies work with us.

Tridion Docs, our composable Knowledge Management Platform (KMP) enables companies to bridge various knowledge repositories, semantically enrich information and consolidate information management for better employee and customer experiences, using structured content.

It supports global enterprise use cases including single sourcing, learning and training, rules and regulations, policies and procedures, product documentation and more, supported by efficient translations with delivery to multiple end points such as PDFs, knowledge portals, LMS, intranet, customer facing websites, apps and conversational UIs, all governed by the required workflows and approvals.

Database Trends and Applications is a magazine covering data and information management, big data, and data science. In addition, our website, dbta.com, connects visitors with white papers, webinars, and other learning opportunities in the field. Our magazine and website delivers advanced trends analysis and case studies serving the IT and business stakeholders of complex data environments. Our newsletters connect subscribers with news and analysis about the following subjects: Oracle News, Linux News, MultiValue News, General Information Management News, and more. 

Published quarterly in print, weekly via email newsletter, and around-the-clock online, Enterprise AI World delivers industry news, trends analysis, case studies, and market research to professionals in North America that evaluate, recommend, purchase, and use enterprise technology products and services. Enterprise AI World magazine is free to qualified subscribers. Subscribe here.

The KM Institute (KMI) is home to the Certified Knowledge Manager (CKM) program – the #1 Certification in KM worldwide.  The CKM is delivered virtually in several major regions (N. America, Europe, Gulf/EMEA, and India/APAC); and in-person private classes are available for clients with 10 or more students. KMI recently added the CKS (Specialist) curriculum: a deep-dive “Master Class” in a variety of topics, such as: Taxonomy, Knowledge Transfer, Information Architecture, and many more. KMI is also known for its great free content, with regular KM webinars, blogs, newsletters, and online communities. Visit: www.kminstitute.org today.

KMWorld is the leading information provider serving the Knowledge Management systems market. We inform our more than 45,000 subscribers about the components and processes — and related success stories — that together offer solutions for improving your business performance.  With access to many of the most knowledgeable writers and analysts in the industry, KMWorld also offers a number of special publications, including: the KMWorld Best Practices White Papers series — delivering high-value, educational content from industry-leading solutions providers, free from marketing hype and distraction; the KMWorld Buyer's Guide — a print and electronic resource that will shorten your search for a vendor or simply help identify sources for KM tools.

unite.ai is a news and information platform for everything machine learning and AI related. We aim to provide unbiased information, and to become a resource for businesses, and for general users of AI.

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