Join Dave Pollard, VP Knowledge Development, CICA and author of the "How to Save the World" weblog, and Open Space Facilitator Siona van Dijk, as they lead an experiential, collaborative investigation into what it might take to rescue KM—and how such a changed KM might change the world.

One of the greatest challenges to transforming a legacy organization into an “enterprise of the future” is resistance to change. Plans are written, motivational rallies held, workshops and training sessions conducted. People are energized. Yet the execution doesn’t follow. Upon returning to the day-to-day pressures of crises, deadlines, and full e-mail boxes, everyone quickly reverts back to their old habits. How can we break free from the daily grind that is draining our productivity, our energy, our creativity and causing us to fall hopelessly behind? This workshop deals with overcoming obstacles and barriers to change. Based on more than 20 years of academic research, field testing, and real-world application, some of the actionable techniques discussed include changing the way people think about their work, the critical role of leadership and the core mission, constant reinforcement using embedded change agents as catalysts, applying technology, and making learning a habitual part of every work process. By applying the techniques learned, you will quickly begin to see results, including increased organizational performance, quicker response to changes, faster business decision making, faster knowledge flows, and other benefits. Get the action steps that will help you speed up your organization’s transformation.

Successful intranets and portals promote and institute change within an enterprise by supporting the way users and management approach and perform work. A widely deployed, highly interactive site/portal leaves few internal processes and business functions untouched. It changes the way work is performed — whether searching for product information, finding experts, enrolling or completing training, or submitting expenses. The site/portal becomes the center of the workday for knowledge workers and those dependent on the site for tools and information. With many real-world examples, this interactive workshop focuses on strategies and best practices for governing and managing an intranet/portal for success and productivity. Discussions center around standards and policies, staffing, branding, style guidelines, enterprise support, and more. Join us for insights and ideas for improving your intranet or portal.

In many cases content management and search strategy are not considered from an integrated perspective, but they should be. However, strategy is an ambiguous term. What does a CM strategy mean? Is it the business strategy and how business needs are supported by content? The strategy for developing content, messaging and branding? Is it the technical strategy for implementing the CMS? The strategy for selecting a tool? Strategy for migrating and tagging content? And so on. How should search be considered when developing a CM strategy? Organizations are struggling with unifying their content management tools, enterprise information and search systems so that information can evolve with changing markets and business processes yet remain in context to user needs. How can you create a content and search strategy that will address diverse business and technical requirements without creating redundant integration points as new repositories and applications are developed? This session provides practical approaches to developing an actionable content strategy including checklists and example questionnaires as well as illustrative findings and approaches.

This workshop provides participants with an introduction to next-generation social media and collaboration experiences, leveraging new design experiences. For the creative professional who would like to see how the next generation of collaboration and flash solutions can be used, practical experiences of how to delight your customers are shared from case studies of leading retailers, telecommunication and creative media design organizations. If you are a trailblazing leader and your online media experiences now are exploring the value of virtual worlds and avatars, join the discussion on how Second Life and avatars can create a unique customer interactive experience. This highly interactive session focuses on rich collaboration and social media experiences and discusses the Web 2.0 market landscape and implications for KM professionals, user design experience criteria and best practices, lessons learned and more. Join this workshop for a lively learning experience.

Personal KM (PKM) explores how expertise and effectiveness scale up to organizational value with a focus on the capabilities and contributions of each and every knowledge worker. PKM starts with individual priorities and processes that lead to self-organization in the workplace with values, skills, and tools to build stronger teams and networks from the ground up. Successful companies know they have to evolve. Executives consider knowledge worker productivity to be a priority for bottom-line results. Knowledge workers need to make informed decisions, but then they need to translate decisions into successful actions. This workshop teams PKM pioneer Steve Barth with e-productivity expert Eric Mack for solutions that will work for you and your organization. Together, they offer a framework for sustainable personal and team effectiveness that blends learning and collaboration-oriented tools and practices with the kinds of action and outcome-focused habits and behaviors found in action management methodologies, such as David Allen’s Getting Things Done or Stephen Covey’s 7 Habits.   

This workshop is structured around an intranet maturity grid developed specifically for large, complex organizations. Data on the grid comes from 2 years of results of the Global Intranet Strategies Survey (conducted in 2006 and 2007), showing where different types of enterprises and intranets are positioned. Participants walk through the grid step by step, comparing the global data with their own contexts. Numerous best practices and lessons learned collected in the 2007 survey are presented and discussed. Participants will get a clearer understanding of what other organizations are doing, how they are positioned, and a list of ideas and practices contributed by survey participants and other members of the workshop. Topics covered include strategy planning, governance, content management, 2.0 technologies, localization, collaboration, application integration, search and findability, customization and personalization, and budgets and resources.

Search remains critical to the efficacy of content management systems, but how do enterprise content management (ECM) and search technologies fit together? While bulging document repositories put new demands on enterprise search, the two disciplines of ECM and search remain quite separate. ECM expert Alan Pelz- Sharpe looks at search in an ECM context, interpreting what’s going on behind the scenes. He answers such questions as: What types of search technologies do the major ECM suites on the marketplace offer? Where are ECM vendors partnering with search suppliers, and when and why are they rolling out their own? How are large enterprises integrating search and content management strategies? Do you need to invest in a separate search solution if you invest in ECM?

This tutorial addresses rich text processing (RTP), which refers to content processing systems that discover, extract, apply, and interpret metadata. RTP has emerged as one way to minimize the pain of an overstressed search implementation by adding additional points of entry to content so that users can point and click (not type queries) to locate information. RTP also can add superindexes that weave together content scattered across different repositories and in different file types. This tutorial covers four key topics: 1) definitions of RTP, including several brief examples of effective RTP implementations; 2) review of 20 vendors of RTP systems with a strengths/weaknesses review of six prominent vendors; 3) identification of cost realities, including the three areas most likely to generate the unfortunate cost spikes that plague search-related systems; 4) pitfalls and tips for effective deployment of RTP systems. Anyone involved in enterprise search, taxonomy development, or semantic initiatives will find this workshop helpful. Investors, financial professionals, and CTOs will benefit from the cost and management information presented in the tutorial.

To remain competitively employed as a valued “enterprise of the future” resource, workers in all career fields must become better learners, leaders, and contributors to their organizations and communities. This workshop focuses on the fundamentals of “learnership” and the competencies of learnership practitioners that empower thinking, learning, knowing, and leading and pursue significant improvement in tomorrow’s organizations and communities. By applying the techniques learned in this workshop, you will be able to improve the performance of your personal microsystem as well as the performance of your organizational macrosystem and contribute to the performance of your community megasystem as well as everyone’s societal metasystem. Join our speakers and gain insights and techniques for developing knowledge worker skills in your organization.