Come hear the foremost authority on how to harness the collective wisdom of your organization for competitive advantage. Surowiecki describes systematic ways to organize and aggregate the intelligence available in your organization in order to arrive at superior decisions—often better than those that individuals would make, even if they are “experts.” His talk includes the theory and practice of “the wisdom of crowds” and is full of insights into how groups operate that are invaluable to business leaders. He offers practical methods for leveraging people and technology to learn what you need to know to make decisions that really serve the organization’s goals.

What happens to the organization chart in the age of networks? Allee discusses the perspective of organization charts as simply a resourcing model and organizing the work as a value network. Come and hear new ideas, issues/challenges, solutions, and lessons learned in creating the effective enterprise as a value network.

With the pervasive use of new technology, work now gets done through virtual tools, allowing unprecedented levels of interaction and collaboration. This new reality is having a radical impact on how organizations work, share knowledge and create value. As these networks become more and more prevalent, work no longer follows the vertical axes of the organization. The hierarchical structure is reinforced by the complementary strength of a “network structure.” While the former defines strategic direction, allocates resources, and orchestrates performance, the latter becomes the platform for capability building at both the individual and organizational levels. An effective knowledge platform becomes a built-in rudder for learning and for adapting the organization to changing conditions. Saint- Onge focuses on emerging forms of mass collaboration in organizations and how to develop and implement key practices to build the organization of the future so it can continuously adapt to its environment.

Pollard shares success stories of how organizations have introduced Weblogs, wikis, instant messaging, desktop videoconferencing, just-in-time canvassing, RSS aggregators, “know-who” directories, and other social networking methods and tools to their budget-conscious organizations; the practical approaches used; and the secrets of their success. He focuses on 10 inexpensive ways to introduce your organization to social networking.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

The success (or failure) of an organization can only be understood in terms of the cumulative success (or failure) of the thousands of separate everyday decisions made by individuals and groups within the organization (and its customer and supply chain). And those decisions are only as good as the knowledge that guides them and the processes used to apply that knowledge. When you put decision making at the center of your KM effort, you get maximum traction for your KM and intranet efforts. Whether you’re in the public or private sector, this interactive session relates real-life examples from a KM practitioner and is filled with lessons learned and tips for applying these strategies and tools in your environment.

Can organizations learn and improve? This double session brings together a number of perspectives and practices. Merklein discusses accelerating the learning curve using CoPs, increasing the rate of innovation, and accelerating profitable revenue growth. He provides tips on establishing and nurturing CoPs, engaging them to enhance corporate training, how expert networks can bolster both the CoP and the learning effort, and ways to measure success. Boddie discusses how communities of practice (CoPs) increase his organization’s capability to foster and institutionalize asynchronous learning while achieving its business objectives. Based on his rich experience with many KM initiatives, Dembinsky discusses adoption issues necessary to achieve real organizational learning, with practical tips that can help overcome major adoption barriers. Using a number of case studies and making good use of lesson learning processes and after-action reports, he describes the four elements needed in order to achieve organizational learning. Conn explains the e-learning strategy for examiners at the Federal Reserve, especially the examination simulator solution called The EIC Accelerator, which includes the integration of key behavioral models, real-time feedback mechanisms, allowing for trial and error, KM/knowledge transfer techniques, and more.

The Nuclear Regulatory Commission was recently voted the best place to work within the federal government by an independent survey, and ranked No. 1 in knowledge management and leadership by OPM. This session tells the story of KM at NRC and shares successful management practices, lessons learned, and the vision of KM in the agency. Lots of insights and ideas to be harvested from this session!

Many enterprise content management projects are, in fact, implemented at a departmental level. But what happens when a Global 2000 company tries to implement content management across the enterprise? Join our practitioners who have successfully led strategic, enterprise-wide ECM projects as they discuss what worked and what didn’t.

Organizations create huge amounts of customer-facing content and are putting a lot of time and effort into managing their customer relationships; yet content is siloed and does not provide maximum value to customers because content is not easily discoverable, lacks consistency from one silo to another, and is limited in implementation and value. Content does not add value to business goals when there is no unified content strategy across the Web, let alone across all the other points at which the organization can touch customers with messages, content, or functionality. This session discusses how customer-centric CM can address these concerns.

Global organizations are spending tens of billions of dollars each year on the integration and maintenance of enterprise applications and content management systems while the volume of data managed by these systems continues to grow at an exponential rate. The result is a brittle network of corporate systems and fractured content silos that stifle the ability of the organization to assimilate new processes and access and distribute key information assets. Schema- Logic clients discuss their challenges, experiences, and lessons learned in effectively connecting people to information.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

This session outlines how, by incorporating Web 2.0 approaches such as podcasts and wikis, Met Life was able to increase the intranet’s utilization, strengthen the communities of practice, improve collaboration and sharing within teams and across partnered areas, and more. Hear MetLife’s story and learn about the tools that support the strategy. Then, Cantor shares Chubb’s Intranet design and strategies, operation challenges and solutions, best practices, and lessons learned in providing underwriters and account servicing staff with easily accessible, credible information to support risk assessment, product selection, and decision-making.

Based on 2006/7 results of the Global Intranet Strategy Survey conducted on a worldwide scale, this session focuses on where organizations are at today regarding: landmarks on the path to globalization of intranets and portals, integration of 2.0 technologies, how intranets are different when senior management considers them to be business critical and how they are evolving to prepare for tomorrow’s workforce. It discusses current trends in customization, personalization, search, governance, measurement and other issues, so participants can see where they fit in the overall intranet-portal landscape.

This session discusses the challenges, experiences, and lessons learned in implementing portals. Denoncourt talks about an SAP portal implementation. Filled with tips and examples, he provides some solid guidelines for implementing a portal and comments on functions and portal solutions. Graham looks at how an international law firm melded search and portal technology into a unified system with a value “greater than the sum of the parts.” He discusses best practices and lessons learned in moving from a 1.0 portal to a 2.0 unified portal and search solution and shares the benefits of the paradigm shift in the process.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.