Serial innovator John Kao is widely acknowledged as the world’s leading authority on the future of business. He explores the intersection of innovation and transformation to help define the landscape for enterprise—and knowledge workers—in the years ahead. Through his proven record of identifying circumstances long before they coalesce into trends, John Kao is the single most qualified voice to help us all set our course for the next decade. Join us and hear his predictions!

Enlisting executive support — particularly if you’re starting from nothing — deserves attention, analysis, and a plan of attack. That means legwork, understanding your value proposition, and mastering the basics of selling and publicity inside a corporate environment. In this session, Land reviews six principles dealing with enlisting executive support that will take you from start to finish. She shares real-life advice from multiple Fortune 500 executives about what works for them when they are approached for support including how to approach executives, how enlisting support is influenced by your relationship with an executive sponsor, why alignment matters, how to expand communication and generate publicity to support the enlistment process, and the importance of the story you tell.

Through a series of stories, Pollard describes five emerging trends in the evolution of KM and paints a picture of what KM is morphing into: Content sharing is moving from just-in-case central repositories to just-in-time canvassing of networks and experts; so-called “best practices” are yielding to context-rich stories and visualizations; generation Millennium is abandoning email and groupware in favor of simple, real-time messaging and collaboration tools; and websites and other “top-down” information publications are losing ground to interactive, multimedia, peer-to-peer social networking.

Our panel of experts and practitioners uses their experience and knowledge to debate and predict where KM fits with organizational business strategy, marketplace economics, and as an enterprise discipline. Lots of opinions, insights, and projections are shared. Join us for an interesting conversation.

Join your friends and colleagues on Tuesday, September 23 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Serial innovator John Kao is widely acknowledged as the world’s leading authority on the future of business. He explores the intersection of innovation and transformation to help define the landscape for enterprise—and knowledge workers—in the years ahead. Through his proven record of identifying circumstances long before they coalesce into trends, John Kao is the single most qualified voice to help us all set our course for the next decade. Join us and hear his predictions!

Measuring and understanding the impact that knowledge sharing is having on an organization can be complex and time consuming. Using a case study from Accenture, this session takes a look at its KM measurement model approach and the impact that knowledge sharing has on its organization. It illustrates how to build and implement a framework for measuring the impact of KM initiatives, including calculation of ROI (return on investment). The Accenture study was recognized as the “2007 Best Impact Study” by the ROI Institute.

How can project managers increase the success rate of their projects? Why aren’t project archives good enough? How can KM help plan and execute better projects? Jim Lee addresses these questions using experiences gained from leading firms that have implemented KM to their advantage. He discusses how KM fits naturally into the project management body of knowledge and illustrates real-world KM through a case study. The second presentation discusses marketing efforts to improve the adoption of leading practices so that they are reused, resulting in improved performance, time and cost savings, transfer of expertise, and people connections. It discusses how an $8B healthcare system is driving strategic and operational priorities through a focus on adoption and sharing the adoption stories.

Understanding the existing culture, processes, technology and content allows us to build the solutions that embed KM solutions into the daily workflow, and make it part of an individual’s toolset. To do so means finding ways to introduce the solutions into to the existing processes, changing the processes only when existing processes are counter-productive for the organization. Examples include: a best practice system supporting HR personnel in the Israeli Electrical company, a workflow system supporting a department of the Israeli police, a knowledge service supporting project management for the Israeli Roads Authority, and more. Lal Das discusses how authors at the World Bank publish straight from Word documents to the intranet and rely on a document management environment that allows business units to control access to documents, use workflow rules to manage quality, and standardize file storage. Hear how the World Bank content management tool streamlines and standardizes the authoring process, allows for instantaneous publishing directly from source documents, and provides a dynamic dissemination environment for staff to use for multiple purposes.

Join your friends and colleagues on Tuesday, September 23 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Serial innovator John Kao is widely acknowledged as the world’s leading authority on the future of business. He explores the intersection of innovation and transformation to help define the landscape for enterprise—and knowledge workers—in the years ahead. Through his proven record of identifying circumstances long before they coalesce into trends, John Kao is the single most qualified voice to help us all set our course for the next decade. Join us and hear his predictions!

This session looks at case studies from the ECM trenches. Practitioners discuss one intranet, one ECM and one WCM implementation and describe their approaches, what has been successful and what hasn’t, and lessons learned. They compare and contrast the approaches and discuss how different aspects of ECM require different tools and strategies.

This session looks at the usability of ECM tools, how to do usability testing, and ensuring rapid adoption of the tools. Using real-world examples and case studies, our speaker illustrates best practices in ECM tool usability and provides tips to take back to your organization.

Email management, a big ECM topic these days, is a growing challenge for everyone, is spoken of frequently but little understood. This session provides an overview of the nuts and bolts of email management and e-discovery, the best practice approaches for managing email, and a look at the current vendor offerings for managing email.

Join your friends and colleagues on Tuesday, September 23 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Serial innovator John Kao is widely acknowledged as the world’s leading authority on the future of business. He explores the intersection of innovation and transformation to help define the landscape for enterprise—and knowledge workers—in the years ahead. Through his proven record of identifying circumstances long before they coalesce into trends, John Kao is the single most qualified voice to help us all set our course for the next decade. Join us and hear his predictions!

This session looks at the current state of portals and the latest trends. Using realworld examples it illustrates successful (and not so successful) portals. It discusses how portal technologies are standing up to SharePoint, and looks at the future of portal technology.

Hear about this successful implementation of a prize-winning intranet and portal for 30,000 people. The project leader and her consultants discuss governance and C-level involvement in the large-scale project, driving business through better intranet management, setting the vision and dealing with major change management, taxonomy and content management, the use of wikis for the production of content within a bank, and the roll-out of collaboration tools in a financial institution. Gain insights, tips, and techniques to use in your organization.

With more than 9,000 associates at 60 locations worldwide, Alliance Data manages more than 120 million consumer relationships. The LoyaltyOne division realized that its most competitive asset was the knowledge it had gained in managing loyalty programs and applying advanced analytics to the business of hundreds of top-tier brands in coalition and proprietary loyalty programs in North America. As the expectations for innovation, knowledge sharing, and training were accelerated, they created The Knowledge Office to set the pace and the agenda by finding information to speed the pace of innovation, simplifying how they found each other and work together, retaining and sharing knowledge, and building communities across organizational silos. It introduced a change management effort, Enterprise 2.0 technologies, and a state-of-the art knowledge solution that gave every associate the ability to publish content to a “folderless” environment. This case study shares the case made to senior management and lessons learned in building the knowledge asset at LoyaltyOne.

Join your friends and colleagues on Tuesday, September 23 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.