In this case study, Ambur offers a practitioner's view of how her team pursues its goal of providing effective search for the thousands of researchers and engineers at NASA Langley.This user base found itself confounded by the multitude of options both for information — with hundreds of internal and external sources of web sites, databases, document repositories, scholarly journals, and image collections --- and in search interfaces, which had driven it to the open web and inferior results. This talk explores the decision to deploy Google Search Appliance internally as an effort to meet user expectations of easy-to-use search that provides unified information access. Ambur will cover the challenges faced, strategies undertaken, and ongoing team work required to deliver targeted results within a secure framework to achieve the goal of effective information mining enabling NASA mission success.

Can you promise that your KM approaches are at the ready when a "teachable moment" arises in your organization? How do you surface people and information at the moment someone is most receptive to learning? The answer determines how fast your organization builds the knowledge it needs for the future-and how well KM sustains its central role in that process. Hubert dissects the best KM approaches developed over the last 2 decades, combined with the most advanced and up-to-the-minute work of APQC's community of leading KM practitioners, to lay out what KM should look like now. She addresses "When Web 2.0 Whips Old School KM-and vice versa" and the best approaches for marrying the two. Hubert includes five questions to ask yourself when designing a KM approach, regardless of how fast the technology changes. She discusses how to design communities, expertise locator systems, and Web 2.0 collaboration (the Digital Hub) to enable people and organizations to grow smarter, faster; how to measure the impact of collaboration; and the role of RSS, Twitter, and iPhones in serious KM.

Based on his experience in creating, leading, and managing communities and communities programs, both inside and outside of organizations, Garfield defines and describes 10 principles for successful communities. He offers real-world examples and discusses tools while emphasizing key themes: Communities should be independent of organization structure; they are different from teams; are not sites, blogs or wikis; community leadership and membership should be voluntary; communities span boundaries; need a critical mass of members; start with as broad a scope as is reasonable; need to be actively nurtured; and more.

As businesses experience the "The Big Crew Change" by downsizing and/or outsourcing work, managers fear the loss of tacit, critical business knowledge found inside the heads of exiting employees. The fear that key/critical knowledge, information, documents, and corporate knowledge about how work gets done may not be passed to a successor is all too common and often justified. This session demonstrates a very practical approach to work with managers in assessing what tacit knowledge, skills, and information are critical to your business, as well as the best methods to most efficiently convey that knowledge to others. Using the assessment as a baseline, speakers examine what knowledge-sharing processes and tools can enable knowledge to be documented, shared, and retained in the organization's work processes.

The Enterprise Solutions Showcase will feature the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore all of the latest in product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest trends and developments, be sure to visit the Enterprise Solutions Showcase.

This panel describes the use of social network analysis (SNA) to determine the current state of the knowledge network with an eye to providing concrete strategies for sustainability and shares lessons learned. The first presentation looks at SNA use by the International Research and Development Corporation (IDRC) which has been working with a U.N. organization, the International Fund for Agricultural Development (IFAD) to connect project managers across south Asia who are working to improve rural conditions in developing countries. The program's foundation is a knowledge networking strategy that facilitates connections through workshops and training; and provides technological resources for people across this region to share innovations and support each other in problem solving. Robinson discusses his use of SNA within several enterprises in the executive recruiting, insurance, and education sectors. The third presentation looks at organizational network analysis (ONA) for improving collaboration across divisional, functional, and geographical silos. It provided a bird's-eye view of the inner workings of the organization-a means of making visible the flow of information and knowledge as well as the levels of collaboration within and outside of organizational groups. Findings often lead to valuable conversations between staff and leaders, resulting in a common understanding of skills required for each role, the identification of existing experts who may not have been apparent to many community members, and skill improvement opportunities within and across disciplines. Hear about the positive impact SNA and ONA had on several organizations and learn how it could improve your enterprise.

Learning from collaborative capabilities offered outside the firewall, Deloitte Services speakers describe how the organization is harnessing the power of social networking and user-generated content inside the enterprise. They share strategies, experiences, governance, and lessons learned in the creation of the organization's new portal which has communities, full collaboration, personalization, and customization--in addition to an enterprise search solution. Considering the growing gap between consumer and corporate adoption of emerging technologies and their relative effectiveness, Bechtel looked at new strategies to solve business challenges. Woodford describes the process, platforms, and change management strategies used to respond to business requirements by matching the appropriate available technologies such as cloud-based computing, Enterprise 2.0 and 3.0 collaborative applications, and semantic web technologies.

As organizations look to make their organizations more collaborative and more open using social and enterprise 2.0 technologies, the real and tangible experience of pioneers can help make better decisions, and reduce project risk. This open and conversational session explores the experiences of the U.S. Air Force, Air University, as well as that of BDC following their journeys over the last years to discover what worked, what didn't, and the road for the future. Learn about what to avoid (that they didn't), what to focus on, and key success factors and strategies to apply in your environment.

The Enterprise Solutions Showcase will feature the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore all of the latest in product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest trends and developments, be sure to visit the Enterprise Solutions Showcase.

2012 is the year of the London Olympics. This session highlights the actions that need to be taken in 2011 to achieve a gold standard in 2012. Based on the five-rings motif of the Olympic movement, White offers practical and useable advice on supporting teams, establishing performance standards, using sprint development approaches, discovering hidden talent, and overcoming potential hurdles.

This panel of enterprise solutions providers and clients share the secrets of their technologies, and processes, and highlights case studies of clients using their solutions. Hall discusses how a network of CIOs and IT leaders, xPeerient, uses a unique taxonomic and automatic indexing solution to match common experiences within the network and to discover IT vendor solutions and implementation partners whose capabilities meet requirements for given projects.  Rogers discusses how the #1 sports site in Oklahoma uses a content management system with social networking features to build a strong online community. Turner shares a successful implementation for e-discovery by Altep Inc for legal clients and discusses how analytics streamlined their ability to manage  enterprise data for a large and expensive case.

How can we deliver great intranets if we don't know where we're heading? This powerful presentation outlines a vision for intranets in 2015, describing a day-in-the-life of how staff will work. Going beyond the technology aspects, this session explores the "enterprise experience" that we should be providing to staff and how to start delivering it today.

The Enterprise Solutions Showcase will feature the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore all of the latest in product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest trends and developments, be sure to visit the Enterprise Solutions Showcase.