Information management (IM) and KM are both challenged to use Web 2.0 technologies in support of critical business processes and workflow. However, blogs, wikis, social network sites and even more traditional technologies such as content management systems and search engines can only succeed to the extent that they are embedded in the workflow and help people achieve their work objectives in support of the organization’s strategic goals—all while managing the costs and risks. Learn how five best-practice organizations developed successful strategies and approaches to enable their organizations to use Web 2.0 technologies, as well as powerful search and content management tools, to accelerate collaboration, facilitate knowledge transfer, and prepare for the future.

Many government organizations are working to proactively apply Web 2.0 to their existing KM and collaboration initiatives. Two highly successful communities of practice, Defense Acquisition University and Federal Reserve Bank of Cleveland, are adapting a Web 2.0-driven strategy to take these communities to the next level through tighter integration, more understanding of real user needs, improved opportunities for user awareness/networking, and increased collaboration. Hear them discuss the evolution of Web 2.0 technologies in their organizations, how they made their business case for using the technologies, how they implemented Web 2.0 within the government and military, and share actionable strategies on how to deliver on the promise of Web 2.0 within any organization.

This session looks at what the Web 2.0 tools are doing for knowledge flow and sharing. It looks at Twitter, Friendfeed, etc. and how knowledge and data aggregation take place in real-time. This "flow" story challenges knowledge managers to harness the flow and make knowledge sharing easier, more open and more productive within organizations. Henshall also looks at the usefulness of mashups between short message formats like Twitter, GPS - Location and next generation mobile devices like the iPhone. He discusses how knowledge managers need to rethink the mobile devices, where data is connected and new self organizing systems. He uses examples of peer to peer sharing into the "flow" with touchpoints that enable new and/or rapid service provision. 

The Ministry of Defence and the Singapore Armed Forces have an active knowledge management practice, an enterprise approach to developing the IT infrastructure fostering the growth and development of knowledge communities. Using an enterprise content management system; learning management system; a suite of Web 2.0 components comprising RSS, wikis and blogs; and an enterprise search engine with information mapping tools, a collaborative portal was developed. Our speakers illustrate how integrating these into the intranet and coupling it with email and the office productivity suites have effectively formed an enterprise e-workplace where KM is part of the day-to-day knowledge worker’s tools.

Developing lessons learned systems can often be an important component of a more comprehensive KM program. Using the development of a lessons learned system for the U.S. Air Force, this session discusses the results so far of the approach, progress, and lessons learned. Focusing on the management of knowledge rather than documents, tacit project knowledge, experience, and expertise are captured from domain experts and practitioners and are refined into reusable knowledge “nuggets.”

In most organizations the KM team and the learning/training team operate more or less independently of each other. When KM was just about content management and portals, and the learning all about classroom training, that made some sense. But as more and more training moves into just-in-time e-delivery; and both KM and leaning move toward adding collaborative/networking approaches, the two start looking like the sides of the same coin. Our speaker discusses connection points and why they matter, how you can start the necessary conversation with your learning/training team, and provides examples of organizations which are moving KM and learning closer together.

The challenge in any large organisation is to avoid re-inventing the wheel. Previous work is missed, and ideas routinely redeveloped. How do we avoid this? This talk outlines the importance of "sharing awareness" before "sharing knowledge", and shows how this underpins information discovery. A range of practical approaches are then shared on how to start to address this problem.

What is involved in customizing SharePoint Search 2007 for a law firm especially when most of the content is still outside of the MOSS 2007 portal structure? This session looks at the work involved in planning a metadata standard that compliments the firm’s future plans and incorporates a variety of content sources in an innovative way to produce a search engine that provides one stop shopping for research, firm, client and people information. It highlights existing features and future enhancements and will discuss how new information is discovered and added to search via a metadata tool and how search analytics help to continuously improve the experience.

More than simple content search on your portal can be achieved according to our first speaker, who discusses a number of creative ways to use enterprise search tools to enhance the features and capabilities of portals. Through a series of implementation examples, he illustrates how to quickly and easily integrate disparate applications using their enterprise search tool: replacing the look-up and query functions from multiple applications with an indexed search, exposing links within search results so that users can access multiple systems from the same location within the portal, enhancing the collaborative capabilities of portals using search solutions, finding experts based on the content and information they authored, and more. Gain tips for enhancing your organization’s search solutions. Our second presentation focuses on the experience of Rightmove, the U.K.’s number-one property portal, and its use of Exalead’s unified enterprise information access solution for its customers. Brooks-Johnson shares his evaluation criteria and firsthand experience in testing various enterprise search solutions.

When the government of Bermuda initially launched its portal site, individual ministries were given pages to populate with content for internal (employee) and external (public) use. Initially, user buy-in and overall adoption were limited, and the government of Bermuda engaged Project Performance Corp. (PPC) who worked with the e-government staff to host Writing for the Web workshops, to work on the site taxonomy (navigation) and to survey both the internal and external user bases. With site redesigns, the Judiciary site went from being text-heavy and lacking in actionable content to embodying best practices in navigation, use of space, text, and graphics and in ensuring that the content was relevant and current. This first reworked community was an excellent showcase for the rest of the government, showing how the marriage of best practices and ministry initiatives could work to create a user-centric site. This framework is a model for additional ministries; enduser satisfaction and buy-in have increased, providing the government of Bermuda with a key tool to serve its constituents.

This talk presents a case example of the evolution of content management within a large organization. Utilizing a range of vendor products and in-house development efforts over a number of years, it shares lessons learned from these experiences along with the situations that taught the most important lessons. Internal change management, evangelism, and the components of a persuasive business case are key elements for success described and illustrated.

In this fast-paced, entertaining presentation, our intranet expert shares the 10 not-so-easy steps to convert an impossibly complex, seldom used corporate intranet into Intranet 2.0 -- a simple, social intranet that helps employees collaborate, share ideas and find information.

This session uses case studies to illustrate techniques for improving intranet usage and performance as well as the role of “business persona advocates.”

Based on a recent survey at the Enterprise 2.0 conference (filled with early adopters and social software keeners), this session illustrates the huge opportunity to make the average intranet more democratic and collaborative. Hear survey results and get lots of ideas for your intranet.