Our industry helps people retrieve information by searching, browsing, and visualizing the data stored within their content management systems. This endeavor is inherently introspective in so far as it focuses on the close analysis of an enterprise’s internal content. This talk is an exercise in thinking outside of that box. Clarke explores ways in which an enterprise’s internal content can be mined for information, even when the answers don’t always exist within the data we are querying. He discusses the use of natural language processing and semantic query expansion techniques, demonstrating the power of ontologies and machine reasoning to interrogate internal content in new and powerful ways.

Forces transforming “knowledge” and “knowledge sharing” include globalization, the information tsunami, on-demand expectations, flexible talent models, and cognitive technologies. This is the new reality of business and the enterprise, but the strategic choices we make to deliver knowledge at the point of need are not so different and represent new opportunities to familiar challenges.  Jooste discusses cognitive  technology, how millennials are remaking organizations and may be KM’s best new hope, “reinventing failure,” stopping knowledge from walking out the door, brain science and future scenarios for KM – disruption, design thinking, indifference or appification? 

Stop by the showcase after a full day of stimulating conference sessions to mix and mingle with other conference attendees, speakers, and our conference sponsors.

The workspace of the future is here—and more changes are coming. It is an agile environment which continually evolves to suit the next generation— while also balancing older generation’s needs and wants. As organizations shift to a workforce whose majority are Digital Natives, organizations, at a bare minimum, need to be aware of the necessary characteristics required to foster a driven and collaborative workforce. Although some characteristics are here now—mobility, personalization of content, work/life balance—more significant changes (cognitive computing, electronic security, and role-based content delivery) are coming. Using data from APQC’s most current research, KM expert Hubert cuts through the hype and haziness of what behaviors are going to be needed in this emerging workspace to look at the importance of KM’s role in influencing them. Learn about the shift in expectations and discover the right path forward for your organization.

Each year, the global Intranet Innovation Awards uncovers remarkable solutions, sharing them with the wider community. In conjunction with an awards ceremony held at the conference, this session shares highlights from winners around the world. Packed with screenshots, you’re sure to see ideas and approaches that can be applied in your organization, accelerating the pace of innovation.

This panel represents organizations who are using digital tools to change their workplaces and workspaces. MSKCC discusses using social media and collaborative tools like MediaWiki to break down silos, improve knowledge flows, and engage and empower staff to shift their culture to sharing and learning. Mitre shares the evolutions of tools supporting their KM strategy: Spaces and the tools within them must aid in the creation of new knowledge, support knowledge building around MITRE and its partners, and afford remote participants the same experience as participants in the room. From fully-writable wall surfaces to writable table tops, the space urges free-form thinking and ideation while leveraging spatial memory within the physical space. With the push of a button, whiteboards can be captured and digitally stored in a knowledge repository such as SharePoint and easily recalled by the creators. Young talks about Facebook at Work, the new enterprise product, and how organizations are harnessing it’s power.

Oxfam is an organization working to right the wrongs of hunger, poverty, and injustice. It is a confederation of 17 member organizations, working in more than 90 countries, in the development, humanitarian, and campaigning spheres. The organization employs more than 10,000 people and works with thousands of partner organizations around the globe. Since these organizations are separate legal entities, they have their own platforms, systems, and intranet. Recently, Oxfam embarked on a project to integrate the member organizations, including merging into one intranet, and hence linking these 10,000-plus people into one system. This session highlights both process and product considerations for decision making around intranet design and usability and the approaches taken to move forward. It spans the planning, organization, and initial implementation of the shared intranet platform and touches on additional considerations related to challenges, risks, and the emphasis around building a collaborative culture.

Enterprise customers have built solid foundations for employee digital collaboration, but struggle to adopt more advanced, social- and mobile-enabled use cases according to recent survey research. Get the results, implications, and recommendations as well as methods to assess the health of your existing social collaboration environment. Join our experienced research analyst for a fast-paced and hands-on session in a series of structured Q&A exercises designed as a health-check to find out how your situation stacks up against your peers’.

KM can be described as a discipline that intends to improve the capability of an organization to resolve challenges, evolve to meet the requirements of the dynamic business environment, and survive the changes that are disruptive, such as employee turnover. Team coordination is an integral aspect, especially now that people can communicate directly without using intermediaries such as team leaders and management. Hear how several organizations are using collaborative techniques to improve their knowledge flows. A division of ADP shares how the implementation of ADPworks, a Jive community designed to help associates across the company collaborate more effectively, was slow in adoption until they initiated Jive Jam Sessions. Hear about the results. Pathak discusses how Cisco busted through silos and delivers a converged experience across their stakeholder ecosystem through its new digital transformation. She shares their digital framework and architecture and illustrates it’s use by employees, partners, customers and prospects. TEC shares how the implementation of KM facilitates TEC to be more effective in bringing together the required proficiency and knowledge demand.