The ability to act on organizational knowledge is not about improving search, it's about leveraging unstructured content to achieve sustainable and measurable benefits in business processes. This presentation, featuring one of Concept Searching's longest term customers, illustrates a new model that facilitates rapid deployment and maintenance of organizational controlled vocabularies and taxonomies, automatic extraction of conceptual metadata, and auto-classification and metadata tagging of data assets to enables compliance with records management, information assurance, e-discovery, and FOIA programs that interact with knowledge management platforms. The new paradigm is the foundation that transforms metadata to be the agent of change that drives organizational agility and performance.

Corporate downsizings, Boomer retirements, and difficulties finding appropriate staff are some of the risks that are beginning to effect business continuity. Identifying, eliciting, and transferring expert knowhow are effective ways to help an organization increase performance and productivity, accelerate competency development, and minimize business disruption. This panel focuses on processes and practices within four different organizations. Stemke shares a proven process to identify experts who have mission-critical or strategic knowledge and experience that is at-risk due to a retirement and elaborates about the supporting toolkit of enhanced KM methods to effectively capture expertise and transfer it to one or more successors. Kotwica talks about how the Security Executive Council, a research and services organization for security and risk practitioners, convinced executives (some former/semi-retired and all usually not easy to pin down) to share the wealth of knowledge they'd gained from their experiences in an efficient and useable way. She discusses how they built a system and process to farm knowledge in a way that works with executives' unique style; store and re-use the information in a KM system built for staff to use to help Council members. The PwC team examines the development and refinement of a knowledge retention methodology in the public sector using social network analysis, standard operating procedures, continuity of operations, after action reviews, narrative, formal coaching sessions, and Web 2.0 tools. Trolley discusses how Oracle ensures its knowledge is available to the business, that its core processes and activities are captured, used, and disseminated to build critical capabilities, and mitigates the risk of intellectual property loss.

Inspired by ESPN's popular talk show, join Real Story Group's Tony Byrne and KM guru Dan Elam as they debate a variety of today's most pressing knowledge and content management topics. They engage in a rapid-fire, point-counterpoint discussion on many topics including the role of SharePoint, enterprise search, the future of enterprise content management (ECM), and more.

Using PwC as an example, speakers talk about what it takes to implement a successful people, skill, and experience-finding application. Within the context of the evolution of expertise location, they discuss the Canadian and American legs of the Global PwC One Person Profile project, which aimed to connect PwC professionals with one another across the worldwide network of member PwC firms. They elaborate on how Profile provides a base for collaboration across countries, managing large quantities of content, and the challenges inherent in defining professional skills and experience.

Meet the winners of the Brazil MAKE (Most Admired Knowledge Enterprise) awards and hear their successful strategies and techniques for sharing knowledge in their organizations. Learn from these experienced practitioners, and gain insights for applying new and unique approaches in your organization.

Who are knowledge managers? Forrester and KMWorld magazine asked enterprise information and knowledge management practitioners to share details about their priorities, tasks, perspectives, and key relationships. Learn about differences in how KM is perceived by industry, how KM leaders work with different business functions, and what practitioners can do to align KM initiatives with business objectives. See how your KM environment benchmarks against these interesting survey results.

This panel of enterprise solutions providers shares the secrets of their technologies, processes, and highlights case studies of clients using their solutions to enable organizational knowledge-sharing. Featuring representatives from Brainware and Epi Server.

This expert panel focuses on advancing the application of digital social media innovations in the enterprise. It explores virtual orchestras in emerging markets, crowd sourcing, CEO employee engagement innovations, and marketing Web 2.0 innovation practices in leading companies. In listening to this experienced panel discuss leading social media strategies, attendees gain insights and ideas for enhancing their enterprise digital strategies.

Enterprise search has long been a challenge for organizations. Hear the latest strategies and solutions from a panel of practitioners who share their experiences, lessons learned, and thoughts for the future. Yang discusses how Pfizer is delivering real business impacts with an enterprise searching system, SEEK. Bistolfi discusses a semantic engine for enterprise search supported by a taxonomy currently in use in an Italian energy company. Kelly describes how improvement in enterprise search assisted Allstate in reconstituting itself for greater agility and market response.

Today, it is not easy for enterprises to share information with external partners or maintain awareness of relationships with sponsors, vendors, industry, academia, alumni, and potential new hires. The newly available social networking platforms are uniquely positioned to help fill this gap. MITRE Corp. is customizing an open source, extensible social platform to support business social networking both between MITRE employees and with its corporate partners and government sponsors. Hear about the design and pilot implementation to determine the business value and to identify emerging collaborative models. Speakers discuss security, culture, technology, and information-sharing behavior as well as lessons learned for others who want to go in this direction.

Using the Hazards U.S. Multi-Hazard (HAZUS-MH) Program as an example, Kaplan discusses how a KM framework has long-term benefits. The program, started in 1992, provides a nationally applicable standardized methodology that estimates potential losses from earthquakes, hurricane winds, and floods. Until 2009, there was no ramework for capturing the critical historical knowledge, its reuse, and the knowledge necessary to evolve new models for new hazards as well as improving the performance of the current model. He shares successes derived from the program’s investment in KM.

Optimizing organizational knowledge is the key objective and critical point smart decision making. Portal Solutions defines Knowledge Optimization as the effective integration, organization, and presentation of knowledge. Daniel will discuss the three essential elements of Knowledge Optimization that drive solution ROI, end user adoption and identify must-have system capabilities.

Our expert consultant shares secrets from her recent book on how to best take advantage of the social computing features of SharePoint. She highlights a practical approach of how you can take advantage of these features to deliver your knowledge management objectives.

Based on work with more than 30 organizations in New Zealand and using SharePoint 2010 extensions and designs for compliance grade record-keeping and IM/KM applications, this session compares the capabilities of the SharePoint 2010 platform versus “real” record-keeping retention and disposal needs. Practical problems and shortfalls are outlined with examples. Margison discusses the added functionality organizations need to be building or acquiring.

How do you get your enterprise to emerge creative and identify innovative ideas? Join the former CKO of the U.S. Navy, as she provides tips and techniques to use in your organization to spark fresh ideas and creative solutions.