On the 25th anniversary of the web, Pew has released new research on the Internet of Things: “Many experts say the rise of embedded and wearable computing will bring the next revolution in digital technology. They say the upsides are enhanced health, convenience, productivity, safety, and more useful information for people/organizations.” Lively and popular speaker Rainie shares the latest research from Pew about the internet and puts it into organizational context with the expanding Internet of Things! Filled with insights and ideas for enhancing knowledge sharing and productivity in organizations, this keynote is not to be missed.

Many companies are quick to adopt a KM transformation program but few have managed to make them stick. KM adoption experience is facilitated and discussed by three KM practitioners from Deloitte, Jive, and Microsoft. Tips and lessons learned are shared as practical take-away recommendations. Don’t miss this one!

Many companies face significant barriers in achieving success and value with social business. Social has the potential to change the way work gets done—and the way knowledge gets transferred. But, to be successful, processes and organizational must be aligned to assure adoption. Hanley explores approaches to help your organization achieve meaningful results from your investment in social, including leading a social culture, measuring what matters, and engaging users to incorporate social in the flow of their work.

Hear how Pact, a D.C.-based international NGO with 1200-plus staff in 25 countries, found new and better ways of cultivating, harvesting, and monetizing innovations across the organization. Rather than an ad hoc approach, Pact built a virtual social innovation hub, called Innovation Marketplace, on the organization’s new intranet running on the Jive social business platform. Through online idea submission, open voting and commenting, and transparent idea review and development processes, all staff, regardless of location or position, can actively participate in the ideation process, generating real value for the organization and its program beneficiaries. Nemeth discusses how in its first 90 days, EY’s Yammer network became one of the three largest in the world and produced more than 800 examples of tangible business value. How did such a clear success happen so quickly? By putting strategy first and cultivating business value. The key elements needed for an actionable social collaboration strategy before launching Yammer or similar platforms are shared as well as an understanding of how to balance business opportunities and legitimate risk and practical tips to roll out Yammer and foster adoption.

This session highlights three case studies of change management to enable capability and KM within different organizations. Our first speaker looks at KM over 15 years in one organization, IHG, from grassroots and marketing through to recent senior management support and exciting breakthroughs. Shin discusses how the KM program has worked with almost every aspect of VDOT’s business, from frontline staff to executive leadership, and from every geographic area. He shares the diverse, complex ways knowledge has developed institutionally over time to both create and obscure gaps in what people know. He talks about the 3DK methodology which provides a way to address that complexity, delineating KM from information management. For example, VDOT KM uses established business process management (BPM) methods to manage unintended consequences when local knowledge net- works are replaced by centralized information systems. Shariff shares insights and tips from her organization’s change management initiatives, BPM, and how technology is optimized to capture, package, and deliver knowledge content to stakeholders.

KM is a wicked problem too complex for systems thinking to solve. The next revolution cannot be done to people because it is people: it is personal and will unleash the Learner. Burke discusses the development of Unisys as a learning organization highlighting their enterprise social business transformation as a key to maximizing value. She focuses on leadership and stake- holder alignment, employee engagement and use, metrics and measurements to ensure a successful implementation. Unisys has a cutting edge, industry recognized implementation with an employee adoption and use rate of more than 91% and has received a number of recent awards. Weaving studies from different sciences and research, Durand breaks down “building commitment” into digestible components, diving deep into the realm of metacognition and intrinsic motivation—what is really going on inside the mind, and how can it be influenced to learn. Hear about cognitive feedback mechanisms in expertise acquisition, the challenges in feedback learning horizons, the difficulties in unlearning, neuroplasticity, and why logical approaches to KM are limiting and difficult to sustain. Get techniques and practical approaches that have demonstrated lasting change in highly complex environments.

This session looks at change in three organizations. First, hear how one public sector department is working toward moving to a knowledge-sharing culture through relationship building, expectation management, and collaboration. At Accenture, innovation is key to engage the community in new learning practices that generate provocative and opposing discussions. Rojas discusses the Learning Decathlon, a 10-event challenge designed to educate Accenture users on critical aspects of learning and, more importantly, to generate dialogue across Accenture organizations, encouraging creative thinking to challenge the status quo and bring differentiated points of view to clients to make informed decisions about their business. Discover how the Unum Benefits Center leverages SharePoint to enable performance, learning, and project success. Duffy talks about SharePoint workflows for managing and vetting new and updated content requests, business partner portals for quick access to project information, team metrics, and curated team knowledge; online communities of learners for each new hire class; learning calendar for managing class logistics and reporting metrics; enterprise-wide community sites to foster learning, communication, and curation of best practices; and use cases.

Hear from industry leaders on their insights of current and emerging tools for enterprise knowledge sharing. Kochan shares the processes and technology used in global KM implementations by MAKE award winning organizations such as ConocoPhillips, Phillips 66, FMC Technologies, and Nalco Champion.

For the past year and a half, USAID Bureau for Food Security has experimented with #AskAg Twitter Chats to drive engagement and knowledge exchange inside and outside of its Agrilinks.org community. Part of Twitter’s value lies in its ability to foster global, multidirectional communications between users that can lead to real and meaningful knowledge exchange. The #AskAg Chats have moved from one-way, ask-the-expert type events to lively conversations in which participants share their experiences with the experts as well as each other. Speakers describe the process for implementing the chats and how it has changed, other products developed from the Twitter Chats, metrics used, and more. Pileggi discusses the recently introduced Office Graph that offers an innovative foundation for designing and delivering information rich experiences to users based on behavior and their relationships to both their peers and content. He explores how these contextually relevant experiences can be delivered through custom developed apps such as Oslo and how components of information architecture including taxonomy and metadata can be used to enrich these search-driven solutions.