In trying to create robust and successful enterprises, organizations have traditionally attempted to eliminate uncertainty through techniques such as scenario planning, risk assessment, process control, and using such programs as Six Sigma. However, the level of uncertainty and the consequences of failure have continued to create major problems for governments and industry alike. This presentation takes a radical new approach to uncertainty and supplies strategies to absorb uncertainty rather than eliminate it, thus creating a resilient organization. Resilience involves the recognition that failure of some type is inevitable and that what matters is early detection of failure and rapid recovery. Such approaches involve using modern technology to augment human sensor networks and distributed cognition (commonly but mistakenly referenced as crowd sourcing, or wisdom of crowds). Snowden looks at the basic principles and drivers of the shift from robustness to resilience and outlines new methods and tools to move strategy from a linear process developed and implemented over months to dynamic real type approaches with rapid adjustment of objectives, funding, and resources. He examines the way in which modern organizations are focusing on effectiveness, rather than efficiency, creating flexibility in organizational structures, and installing information systems that can support dynamic interaction. Using real-world examples and providing practical tips, Snowden emphasizes an ecological approach to creating resilient 21st-century enterprises.

Technologies to manage enterprise web content on the one hand, and web-based interaction and communities on the other hand, have been converging for at least 2 years. For the intranet or web publisher who just wants to create the most value for visitors, neat distinctions are also taking on less meaning. Yet, there are fundamental differences between publishing authoritative enterprise content and supporting social interaction. Where should you draw the line, and what toolsets make sense in combination? Most importantly, how can you make sure you're executing well in both domains? Join our experienced analyst Byrne for a tour of the latest trends and technologies in WCM and social computing.

The use of collaborative software tools, such as Microsoft SharePoint, has turned KM on its head; it is quickly being eclipsed by knowledge enablement through technology, resulting in new, more strategic roles for knowledge managers. Speakers share how they capitalized on the SharePoint collaboration tool to transform the way that knowledge is shared-from static documents in a central document repository to a more spontaneous and user-driven knowledge ecosystem, comprising a unit wiki, SharePoint communities of interest, and "Wave of the Future" podcasts. They discuss roles, best practices that are demonstrating strategic value, lessons learned, and more.

Hear how public accounting firm Grant Thornton LLP delivers tax client services using a SharePoint-based system that integrates its methodologies with online workflow, policies, tools and best practices; fosters client collaboration; and connects its people with each other and relevant news. Hear how Enterprise 2.0 concepts are shaping new ways of working and reinforcing relationships with Petrobras' stakeholders (suppliers, customers, communities, R&D centers, government authorities, NGOs) in a learning environment.

This session explores how to use KM concepts and principles to build successful, operational virtual work environments within the federal government. The concept originated with the Federal Aviation Administration, was extended to the U.S. Marine Corps to build agile commands, and now is being initiated within the U.S. Army. Simmons covers the "good, bad, and ugly" parts of successful adoption techniques within these agencies while contrasting the similarities and differences within each agency.

This fast-paced, pecha-kucha-style session shares experiences, tools and platforms, learnings from implementations, plans for the future, and tips for others working on their portals. The Wells Fargo team discusses the opportunities and learnings from merging companies and integrating social media, implementing internally through an intranet channel prior to releasing products to clients, and listening to the voices and feedback to create a superior portal. Perell describes virtual meeting tools for an international organization launched from a new open source portal. Sanchez explains how the U.S.AF Human Performance Clearinghouse leveraged its existing IT portfolio and enterprise metadata to create a government-compliant portal. DFAS discusses its portal makeover to improve findability and collaboration, explains the new user interface and navigation, and shares new practices for team collaborative efforts.

This session looks at the recreation of institutional knowledge with an enterprisewide search engine (Vivisimo's Velocity), a repository platform (D-Space), new governance and processes, and a faceted controlled vocabulary. It shares tips for other organizations looking at improving access to their knowledge assets.

Mandel presents his 5-year strategic plan to modernize the document and records  management processes within the District of Columbia government. The District  has over 60 agencies and 35,000 employees, with unique elements of state, county,  and city organizations mixed together. An aggressive move to electronic records  management and digitization is underway. Mandel shares his experiences, lessons  learned, progress to date, and future plans.

A veteran of NASA and the FAA, Newman discusses techniques and technologies  for KCT processes including a storytelling-based knowledge capture approach, best practices, lessons learned, and pitfalls or failure modes. He uses  examples from the Ares I-X Rocket Technology Demonstration Program.

Have you built your new solution? Are users coming? Our expert consultant shares tips and success stories from organizations that have successfully deployed SharePoint. Learn about creative approaches for awareness, training, communications, and launch.