Arnold talks about metatagging, relevance techniques, social software and where we go from here. He provides his picks for the coming year and gives a glimpse of where we are going in the future.

What will the enterprise, the workplace, of the future look like? Will productivity and innovation flourish? These expert industry watchers share their insights into how knowledge and information strategies as well as intranets, portals, and new technologies will support the effective enterprise in the future.

What tools are on the drawing board for the workplace of the future? Hear leaders in the industry forecast and share insights about the tools and practices that will enable the enterprise of the future. Know what to look for next year in leading-edge technologies.

This session discusses how traditional knowledge-sharing models, approaches, and behaviors were turned upside down at the BBC when social media were introduced. Semple discusses their impact and changes in culture and knowledge flows at the BBC. He looks forward and describes his vision of the new working environment for the innovative enterprises based on the implementation of social media.

Web 2.0 tools are touted to do 80% of what companies paid millions of dollars to do in the ’90s. Blogs and wikis are opening a wide door to collaboration
by providing new freedoms to knowledge workers. The presentation discusses the difference between blogs and wikis, and their likely convergence course. It explores the “typical” use, business need, and technical implementation of wikis and provides working examples from the pharmaceutical, financial, and government worlds in which deployment of the technology achieved its intended results.

Where is KM going? What are the key areas to focus on in the coming year? How do you present knowledge sharing and exchange in the enterprise to illustrate its ROI and positive impact on the bottom line? What KM strategies will help organizations to innovate and be innovative? Join this interactive discussion for tips and ideas to take back and try in your organization.

Consultant and practitioner White shares his top tips for getting your specification requirements right the first time, selecting a search engine/appliance, and making Intranet Search work post-installation.

Most KM initiatives depend on a large number of authors to create and contribute clear, well-structured content that can be indexed, categorized, found, and used to answer questions and support job performance. But not all authors have the knowledge, skills, or experience needed to write effective content for a KM environment. This session discusses a powerful standard and approach for creating effective modular content that can be easily found, used, and reused to support job performance. Attendees will learn how thousands of leading organizations worldwide have taught their content authors and communicators to categorize content into six information types based on the user's purpose, apply seven research-based principles for organizing and structuring content effectively, and use two new units of information to create modular content.

Kellner talks about using RSS (Really Simple Syndication) for portal and Intranet personalization. He talks about how adding RSS feeds within a portal/intranet environment can save employees time and effort by having one central location for all company, department, internal content, as well as external content in one centralized location. Bernstein uses case studies and research to illustrate how dashboards can provide organizations with actionable intelligence to make business decisions. Dashboards offer a comprehensive view to capture and analyze content and can provide dynamic insight into consumer preferences, employee concerns, competitor strengths and weaknesses, and emerging threats and opportunities.

The success or failure of an organization can only be understood in terms of the cumulative success or failure of the thousands of separate decisions it makes every day. And those decisions are only as good as the knowledge that guides them and the processes used to apply that knowledge. When you put decision-making at the center of your KM effort, you get maximum traction for your KM and intranet efforts. This session features real-life examples from a KM practitioner that focus on answers to the following key questions: What are the different types of decisions and how do they support your business strategy? Why does volume matter? Who is making the decisions and how are they doing it? How can KM and portals help?

Sun Microsystems recently embarked upon a bold strategy to open-source its entire software portfolio. Under this business model, after customers evaluate and deploy Sun's open-source software, they are likely to purchase the services needed to keep their systems running - including support and education. This session shares Sun's journey to revamp its customer service function to reduce costs, satisfy the self-service demands of its user community, and support the new open-source business model. It discusses how to organize a cross-functional team to ensure project success, properly define requirements and measure key performance indicators, including deflection and escalation metrics, build consensus and buy-in from all constituents that resolving problems online is easy and more efficient than assisted service channels, manage and normalize the vast amounts of knowledge and data used to support customers, and effect the cultural change required to make the initiative a success with customers.

Administering a Microsoft Windows SharePoint Services team site can be a confusing and frustrating experience. It can also be a gratifying experience as you watch your team take advantage of the tool to collaborate and facilitate project and group activities. From configuring users to building your home page, there are so many choices and menus and options that it's difficult to keep them all straight! If you are in the midst of setting up or managing a SharePoint site for your team, you'll get a lot out of this presentation which is geared to new users and designed to shorten your learning curve by giving you the benefit of experience in setting up several sites for a variety of teams and business needs.