Enterprise search projects aim to unlock the full value of information, but often fail to live up to lofty expectations. The problem? There’s often a disconnect between user experience and findability. This session focuses on search best practices and the latest academic research into how humans actually behave when seeking important information. Get some new insights and user experience tips to make your organizational information more accessible and valuable within the enterprise.

This session focuses on the tools available to add meaning and value to information for faster decision making and better understanding. Pollard talks about 12 new tools that enable information professionals to distill and make information more meaningful, such as visualizations, mind maps, stories and cultural anthropology observation tools.

The Virginia Department of Transportation’s KM Division uses network ties to support its endeavors to capture, organize, and share critical institutional knowledge. It uses organizational network analysis (ONA) to determine how employees connect, how knowledge flows across the organization, to identify high performers, as well as to identify critical knowledge repositories. Understanding how employees connect and share knowledge and identifying who knows what supports leadership in change management processes; in constructing teams to address challenges, issues and opportunities; and in ensuring that critical information is disseminated.

Join your colleagues in the Registration Area at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees..

Innovation, lifelong learning, and quicker decision making are driving the Army and other U.S. government agencies to adopt CoPs. Moving from a more hierarchical KM approach to a user-centric and peer-to-peer (P2P) approach is changing business process and IT requirements. This session examines the need for a bottom-up approach to CoPs, discusses the organizational benefits, and illustrates best practices for a P2P approach to CoP implementations using real-life examples from the Army and other government agencies.

Arthur D. Little, Inc., the international management-consulting firm, was an early adopter of enterprise KM. It implemented a multifaceted environment to leverage the organization’s global knowledge, encompassing repositories, expertise management, after-action reviews, collaboration, and communities of practice. As chief knowledge officer, Larry oversaw the design, development, and implementation of the firm’s multimillion-dollar KM initiative. This session highlights the story of the ADL Knowledge portal — its rationale, development, implementation, operation, accomplishments, deficiencies, key success factors, and lessons learned. It looks at how one portal’s scope accomplished so much so quickly and so effectively.

The knee-jerk reaction to knowledge loss is to document master practitioners’ knowledge in presentations, manuals or videotaped interviews. While this captures some specific knowledge of systems and procedures, it fails to capture the jewel of master practitioners’ knowledge: their expertise. This talk describes a radically different approach to knowledge retention based on the research on learning expertise. Expertise is the intuitive capability to use experience and knowledge to solve problems and see opportunities. Expertise resides in what master practitioners pay attention to, their ability to recognize patterns, and think knowledgeably, creatively and deeply about a domain. Experts typically cannot directly articulate their expertise so it cannot be captured in databases or transferred through documented reflections, but it can be learned. This talk describes what it really takes to leverage expert knowledge throughout the organization and what it takes to get that expertise actually used by others.

Join your colleagues in the Registration Area at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees..

This session looks at how targeted content delivery through portals or dashboards can be designed using attributes about people, places, and things. It combines KM, metadata, and semantic Web technology into a suite of services to provide business value across the organization. The session presents real examples from NASA’s Jet Propulsion Lab.

This session details powerful case studies of enterprises harnessing their content. Each content solution supplier shares the challenges, experiences, and lessons learned from client applications including both text and audio applications.

Organizational network analysis (ONA) is a relatively new tool used in understanding knowledge flows. This session discusses how ONA can be used not only as a diagnostic tool in assessing gaps in an organization’s content processes but also as a way to monitor improvement and progress during the life of a project. It reviews a content management strategy project that used ONA at the start and during the life of the project to measure how well the project was meeting its goals. Get an understanding of how ONA can be used in content and knowledge management projects to develop baseline metrics, to get a picture of process disconnects, and to focus interventions to remediate problems. This session features lots of good tips and practical methods for running ONA in conjunction with content management projects.

Join your colleagues in the Registration Area at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees..

Web sprawl is a condition that occurs when a corporate intranet is developed with little or no centralized planning and/or governance. Unchecked growth in the size and number of intranets, lack of design and navigation standards between intranets, and lack of a corporate or enterprise wide view are typical manifestations of sprawl. In this session, Kevin Hannon discusses various methods to tame Web sprawl, all centering on solid governance and planning to assure that the overall intranet community will be developed in a way that manages growth.

This session focuses on the strategies and critical success factors for supporting knowledge exchange in a large organization. It discusses content management systems and enterprise search solutions for enabling all staff to find and share the information necessary to support key activities of the organization. It covers the necessity of solid standards, a good search engine and search methodology, and turning content into useful information to support knowledge sharing.

The days are long gone when you could rely on one or two people in your intranet team to deliver the goods consistently and on time. Now teams are faced with being multidisciplinary, expected to employ cross-functional working and embrace globalization. Our speaker describes how his intranet went from a handful of editors to over 140 global editors in the space of a year, how editors were empowered to write for the Web and have a better understanding of the stakeholders in the business, and how they gained the support of senior management.

Join your colleagues in the Registration Area at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees..

There is lot of buzz currently about how folksonomies and social tagging are changing the world of tagging and categorization. Folksonomies do have certain advantages based on their collaborative processes. However, most folksonomies are just unstructured lists of keywords with little or no hierarchical structure or any other type of useful relationships. This session looks at a novel way to try to add structure to folksonomies without losing their collaborative and distributed advantages. Instead of someone imposing structure, the trick is to evolve structure using ideas from complexity theory.

Arnold's recent book highlights the myriad of choices that information professionals must make in putting together a search environment. Based on product tests and interviews with dozens of professionals engaged in enterprise search, this session shares the results of analysis and surveys of more than 30 products across 28 search vendors. It is designed to help enterprises make informed search technology strategies and buying decisions by detailing the strengths and weaknesses of enterprise search offerings. Come and get the facts and an opportunity to interact with the author.

Enterprise search vendors are finally joining end users in recognizing the importance of combining taxonomies and search to get the most out of your content. Learn the current best practices for search/taxonomy integration for your intranet and for your external Web site. Speakers discuss ways to use your taxonomies for navigation, search results clustering, and query enhancement, and introduce several of the exciting new trends in search engine/taxonomy co-development. They also provide a list of taxonomy integration questions to ask your search vendor, so you “know before you go.”

Join your colleagues in the Registration Area at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees..