Bite-sized KMWorld Europe Agenda, 7 May 2025

Programme Chair Dawn Brushammar

Join us ONLINE on Wednesday 7 May for KMWorld Europe, where the global KM community comes together to explore the vital role of human connections in knowledge management amidst the rise of AI and advanced technologies. Hear directly from knowledge managers in the public and private sector about their work to keep the human element alive through meaningful conversations, robust networks, and collaborative efforts. Discover innovative approaches and best practices for balancing technological advancements with the undeniable value of human insight, experience, and connection. KMWorld Europe will benefit both those new to the field of KM, as well as long-time knowledge practitioners. Participants will leave with new perspectives from global real-world experiences, best practices surrounding human-centric KM and ideas to apply in their own organisations. 

Wednesday 7 May 2025

 

Welcome to KMWorld Europe

02:00 PM2025-05-072025-05-07

Wednesday 7 May: 14.00 - 14.05

Welcome from Programme Chair Dawn Brushammar
Speaker:

, KM Consultant, Sweden

 

Breaking Barriers with One Degree of Separation

02:00 PM2025-05-072025-05-07

Wednesday 7 May: 14.00 - 14.45

One Degree of Separation – how AI is driving knowledge-based innovation

Rachad introduces a proprietary methodology that blends expertise-based KM practices with advanced AI technologies. This approach transforms how organisations access knowledge by building expert profiles and dynamic knowledge domains. By eliminating barriers between knowledge seekers and experts, it enables instant, AI-facilitated connections to expertise and content.

Speaker:

, CEO & Founder, 3R Knowledge Services, France

 

Empowering Knowledge Cultures: Insights from Learning & HR Leadership

03:00 PM2025-05-072025-05-07

Wednesday 7 May: 15.00 - 15.45

Join Sven and Anahit as they share their expertise in cultivating knowledge-centric organisations. Sven presents a case study from SimCorp, illustrating how small, regular virtual conferences can bridge silos and enhance cross-department collaboration through a focus on people, structure, and knowledge flow. Ann emphasises the pivotal role of HR in embedding knowledge-sharing practices across the employee lifecycle, highlighting how HR can empower employees to continuously learn and collaborate. Together, they explore strategies for creating a connected, agile, and knowledge-driven workplace.

Starting Small, Dreaming Big: a case study in empowering organisational learning

In this session, we’ll share how SimCorp introduced regular, bite-sized virtual conferences to foster a knowledge-sharing culture for continuous organisational learning. We’ll highlight how emphasising people, structure, and knowledge flow – rather than technology – can nurture a more connected, informed, and agile workplace. You’ll hear about the practical steps we took to bridge silos, boost cross-department collaboration, and support collective intelligence and ongoing sense-making.

The role of HR in building a knowledge-centric culture

In today’s rapidly evolving business landscape, HR has been focusing on areas such as  talent acquisition, continuous learning, performance management, administration while knowledge management culture has often been limited or overlooked. People are the most valuable asset an organisation can leverage, but people without knowledge that is deeply rooted in them, their skills, insights and judgements are no one.   

Nowadays HR in every organisation should be uniquely positioned to play a pivotal role in driving cultural change to embedding knowledge-sharing practices into every aspect of the employee lifecycle at organisations. HR must take a more proactive and strategic role to become a key driver of organisational success, empowering employees and leaders to continuously learn, collaborate, and improve by cultivating an environment where knowledge is the foundation of growth and sustained performance.  

Speakers:

, Senior Director of Knowledge Management & Learning Strategy, SimCorp, Austria

, HRM/Analyst, Learning & Development, Central Bank Armenia, Republic of Armenia

 

Conversations: The Core of Knowledge Management

04:00 PM2025-05-072025-05-07

Wednesday 7 May: 16.00 - 16.45

Jonathan and Silvia reveal how real-time conversations, both structured and serendipitous, are central to KM. Jonathan shares a 5-year strong Randomised Coffee Trial success story, using simple tools to connect over 1,000 employees globally. Silvia highlights structured dialogues, like After Action Reviews, that drive impact. Together, they emphasise the importance of human connections in building networks and sharing knowledge.

Totally Random – the power of human connection over complex IT systems

This is the story of a 5-year randomised coffee trial (RCT), building enduring and impactful human connections during a period of tumultuous technological, social, economic and environmental change. This session presents a very positive success story in which some of the most universally accessible information technologies (Microsoft Excel & Teams) are used to build a growing corporate network of >1,000 employees from >60 countries to share ideas, experiences and critical know-how, and form a valuable social network for knowledge building without needing sophisticated AI or other advanced tools.

Back to basics - real conversations for better KM

People are at the heart of KM. The conversations people have to help them make collective meaning, both within organisations and across networks, are critical for KM to support organisational outcomes and impact. So how can we have these conversations in real time, structured around well-founded KM tools such as After Action Reviews and Peer Assists? How can we tap into feedback in its broadest sense? And what competencies do we need to nourish to help us on this journey?

Speakers:

, Global Knowledge Manager (R&D), Mondelez International, UK

, Consultant & Facilitator, UK