Tips and Techniques to Close Knowledge Gaps

Maptician partners with Crestron to deliver world class workplace management solutions

With workplace management becoming increasingly complex, the integration of Maptician and Crestron technologies offers a best-in-class solution for flexible work environments

Innovorg supercharges skills gap remediation for global internet content provider

Innovorg has recently helped a leading global internet content provider radically improve their technical training and workforce development strategy

eGain Customers Share Their Experiences at the KMWorld Conference

eGain was an enormous help in the digital transformation efforts and the challenges their clients faced when dealing with legacy systems.

Zebra Technologies selects MicroStrategy to deliver rapid, AI-powered reporting to its customers

Now bolstered by MicroStrategy's all-in-one AI and BI analytics platform, Zebra delivers its customers a modern, curated reporting suite that streamlines analysis and decision-making

What’s Obvious Tells Many a Lie

Settled knowledge is, in essence, a strategic use of shortcuts, which is an excellent strategy given our limited time and capacities.

252 Million Walas

There are 195 countries in the world. How many more entrepreneurial innovation hotspots are out there, waiting to be tapped and awakened? In our high-tech, virtual world, all of the steps Pakistan has taken can be replicated virtually anywhere, regardless of your country's size, GDP, or location. Imagine the possibilities ...

The Long- and Short-Term Impacts of AI Technologies

A much less-known but arguably more critical tech law is Amara's Law, which states that we tend to overestimate the short-term impact of new technology while underestimating its long-term effects.

Agentic AI—So hot right now!

We are in the earliest stages of Agentic AI, and, much like the early days of RPA and GenAI, there's a lot of excitement but also a lot of uncertainty. While the potential benefits are enormous— streamlined operations, lower costs, fewer human errors—there are equally important concerns about job displacement, bias in AI decision making, and a lack of transparency in how these systems operate.

How Telecoms Can Super Charge Their Productivity with Knowledge Management

Nestlé improves end-user experience with RightAnswers

Paychex’s Road to Award-Winning KCS™

The Power of Personalization in the Contact Center

State of Play on LLM and RAG: Preparing your Knowledge Organization for Generative AI

Sponsored by: Graphwise

Toward Greater Visibility in Today's Knowledge World: 2024 Survey on Information Sharing and Transparency

Sponsored by: ProcedureFlow

eGain - The state of Knowledge Management in 2023: Untapped Potential for Business Value - Survey

TRANSFORMING ENTERPRISE KNOWLEDGE: THE JOURNEY TO SAFE, SECURE, AND TRUSTWORTHY AI - Survey