KMWorld Conference Wrap-Up and Look Ahead

Evident in all the tracks and conferences was the trend toward recognizing the foundational value of KM to enterprises large and small, nonprofit and for profit. Without seamless access to knowledge—access that stretches across data silos and transcends formats—enterprises cannot please customers and employees as they would like. AI-based technologies contribute to elevating the value of KM, but they are not the only driving force.

Avoiding Legal Pitfalls Through Savvy Data Governance

Data governance solutions can scan and classify organizations' sensitive data according to its relevance to a particular regulation. Classifiers find specific data types of interest to specific regulatory entities.

Tips and Techniques to Close Knowledge Gaps

Knowledge gaps are a moving target, and companies must institute continuous improvement procedures to keep up. Numerous avenues exist for detecting knowledge gaps, including employee assessments and technology-derived metrics. Remedies include training and, increasingly, deploying AI solutions to seek out new information. Organizations will need to proactively monitor these gaps and use the available tools to close them in order to stay competitive.

2024 Readers' Choice Award- BEST AI - DOMO- Empower Your Business with Secure, Flexible, and Conversational AI

There is undeniable potential in generative AI and large language models, but these tools alone come with significant gaps and challenges. AI often needs additional technologies to create guardrails around data security and response accuracy.

2024 Readers' Choice Award- BEST CX AND SUPPORT - eGain - Safely harness GenAI with controls and guardrails

The eGain Knowledge Hub is a rich, "whole-product" AI knowledge solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike.

2024 Readers' Choice Award - BEST KNOWLEDGE GRAPHS - AllegroGraph: Neuro-Symbolic AI Capabilities for the Enterprise

AllegroGraph is designed to seamlessly integrate with LLMs, providing the most secure and scalable AI solution for enterprises. AllegroGraph offers a comprehensive solution platform including Large Language Models (LLMs), Vector generation and storage, Graph Neural Networks, Graph Virtualization, GraphQL, Apache Spark graph analytics, and Kafka streaming graph pipelines.

2024 Readers' Choice Award - BEST INFORMATION GOVERNANCE - KnowledgeLake - Automating the capture, processing, and management of content

KnowledgeLake's solutions are designed to improve data accuracy, reduce operational costs, and enable faster decision-making, particularly within industries that handle large volumes of content, such as financial services, government, and healthcare.

KMWorld Readers' Choice Award Winners 2024

We hope this list of Readers' Choice Awards winners will be a resource to help you choose wisely when looking for new solutions. As the field continues to evolve, recognizing excellence and innovation remains a constant, even as how knowledge sharing is accomplished morphs in tune with technology changes.

Technology to connect people and knowledge

The ability to centralize the knowledge found in the distributed tools, repositories, and databases for KM practitioners is the defining characteristic of today's technologies. Generative machine learning models not only play pivotal roles in managing that knowledge to make it meaningful to users, but also in enabling them to interface with it on-demand, for ad-hoc use cases.

What’s next in KM: All roads lead to AI

KM and AI are a natural team—their combined value can only be expected to increase in the future. As AI-powered technology becomes more integrated with both daily work functions and strategic planning, enterprise knowledge will come closer to achieving its full potential.

Level up your change management with these three key practices

Practicing the art of change management means accounting for organizational culture, which refers to the ingrained social norms and beliefs of an organization. It is comprised of values, belief systems, leadership styles, collective unspoken assumptions, stories, and rituals, as well as an organization's character and orientation.

Lucidworks shares results from a global survey about GenAI adoption, fears, and strategies in 2024

Sinoway defines GenAI as it applies to the business environment as an extension of how AI and machine learning have been used for decades, which had been primarily numeric. GenAI now allows for the same applications, but with text, video, and audio. The same tools we applied to numbers we're now applying to words. GenAI analyzes literally millions, even billions, of data-points and makes predictions about the next letter in a word, the next word of the sentence, or the next sentence in a paragraph. It then comes up with a response to answer a query. Its predictive qualities usually produce good answers, but the possibility of hallucinations, which is what incorrect predictions resulting in wrong answers are called, is worrying.

Access Unify - AI-driven digital transformation technology and service delivered with a client-centric approach

Access Unify ensures a streamlined, digital-first workflow, minimizing the need for extra training or staffing. It revolutionizes file indexing, storing, retrieving and securely destroying records. Imagine having immediate access to crucial documents, at any time, wherever you are.

Access Innovations: Knowledge Domains

The data you feed an AI engine matters, and Access Innovations enhances your data to help you get the best return on your AI investment.

eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation

eGain AssistGPT™ helps customers find answers in their journeys and contact center agents, knowledge authors, and business analysts in the flow of their work.

Lexsoft T3 GenAI Knowledge Management

T3 GenAI applies AI to automatically extract relevant information, create abstracts, and accurately mine the metadata to classify them in the KM system. This removes the need for KM professionals to manually appraise lawyers' documents or ask questions to identify, curate, and classify the knowledge documents.

Mindbreeze’s 360-Degree View Revolutionizes Data Insight

Mindbreeze's 360-degree view is an indispensable solution for organizations aiming to stay competitive in an increasingly complex digital landscape. By providing tailored, real-time insights, it empowers professionals across various roles to make informed decisions quickly and efficiently, ultimately driving organizational success.

Execute Successful Enterprise Content Strategies in Today’s AI Era with Quark Publishing Platform (QPP) NextGen

With content playing a direct role in business growth, enterprises must find ways to modernize their content operations and knowledge management infrastructure, particularly with AI, to support business objectives, the needs of customers, and ability to win in their market.

Revolutionize Support Operations with RightAnswers: The AI-Powered Knowledge Management Platform for Enterprises

At the heart of RightAnswers' offering is a commitment to trusted AI. The platform's flexible AI options, including embedded and Bring Your Own AI (BYO AI) capabilities, enable organizations to leverage cutting-edge AI technology tailored to their unique needs. This strategic approach ensures that RightAnswers can empower service and technical support teams, regardless of their existing tech stack.

KMWorld Trend-Setting Products of 2024

It's clear from the increase in new and exciting products designed for KM practitioners that KM is gaining in importance within organizations and being recognized as critical to the success of enterprises. The ability of technology to streamline information flows, summarize lengthy documents, surface hidden information from existing data, and make search results relevant and actionable gives companies a competitive advantage.