Ashu Roy, chairman and CEO of eGain, will share how leading clients are accelerating knowledge creation and curation, along with improving search success rates while driving down costs, during his KM & AI Summit keynote, "AI Knowledge for Customer Service Success"
Stephanie Simone //
10 Feb 2025
During his KM & AI Summit session, "Enterprises With AI Action: Industry Insights," John Chmaj, senior director, KM strategy, Verint, will explore how the new knowledgebase requires us to rethink how we add, access, and present content in the age of GenAI.
Sydney Blanchard //
03 Feb 2025
Unlock the future of innovation and knowledge management at the KM & AI Summit in Scottsdale, Arizona, March 17-19, 2025.
Stephanie Simone //
27 Jan 2025
This year's KMWorld 4-day event is filled with amazing practitioners, who share their enterprise knowledge and experiences, as well as experts in a number of fields, who relate their engaging stories of success with taxonomies, text analytics, search, and discovery to those in the KM community who want to learn from and network with these stellar performers.
Jane Dysart //
09 Sep 2024
AI continues to disrupt the knowledge management space and experts in the field predict that it's a trend that still hasn't reached its full potential, yet. In 2025 there's more room for improvement.
Stephanie Simone //
06 Dec 2024
AI and dreams of its potential rocked this past year as companies moved quickly to embed and offer their own version of chat assistants, predictive and generative AI, and more
Stephanie Simone //
07 Dec 2023
Several KM leaders offer predictions for the space in 2023
Stephanie Simone //
15 Dec 2022
Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails
Basker Krishnan //
14 Oct 2022
The third place I alluded to goes far beyond mechanistic KM or curated knowledge and takes us into the actual world of tacit knowledge. Here, knowledge comes from and often remains as personal experience, impressions, and intuition; it's undocumented and often hidden and elusive.
Alan Pelz-Sharpe //
02 May 2024
Consultant, Integrator, Service Bureau Companies and Suppliers