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SharePoint
SharePoint is primarily sold as a document management and storage system, but the product is highly configurable and usage varies substantially among organizations.

NEW EVENT: KM & AI Summit 2025, March 17 - 19 in beautiful Scottsdale, Arizona. Register Now! 

Features

Moving beyond the illusion of ‘AI is magic’ at KM & AI Summit 2025

At this year's KM & AI Summit, Seth Earley, CEO of Earley Information Science and author of The AI Powered Enterprise, will break down what makes AI work—and work successfully—in his session, "Building a Knowledge Architecture for Retrieval-Augmented Generation (RAG)."

KM & AI Summit 2025 keynote to showcase knowledge management and AI as the backbone for customer service success

Ashu Roy, chairman and CEO of eGain, will share how leading clients are accelerating knowledge creation and curation, along with improving search success rates while driving down costs, during his KM & AI Summit keynote, "AI Knowledge for Customer Service Success"

Breaking down the realities of GenAI implementation at KM & AI Summit 2025

During his KM & AI Summit session, "Enterprises With AI Action: Industry Insights," John Chmaj, senior director, KM strategy, Verint, will explore how the new knowledgebase requires us to rethink how we add, access, and present content in the age of GenAI.

Unearth the importance of creativity in knowledge management at KM & AI Summit 2025

Unlock the future of innovation and knowledge management at the KM & AI Summit in Scottsdale, Arizona, March 17-19, 2025.

ViewPoints

Experts predict AI will continue impacting KM in 2025

AI continues to disrupt the knowledge management space and experts in the field predict that it's a trend that still hasn't reached its full potential, yet. In 2025 there's more room for improvement.

KM and AI: Experts look at what lies ahead for 2024

AI and dreams of its potential rocked this past year as companies moved quickly to embed and offer their own version of chat assistants, predictive and generative AI, and more

Knowledge management experts provide KM predictions for 2023

Several KM leaders offer predictions for the space in 2023

Why SaaS visibility matters

With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success

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Knowledge Management Whitepapers

Content reuse — the key to scaling businesses intelligently and quickly

Building the AI content pipeline — why structured content is the key to automation and personalization

2025 Content Trends

Assessing Business Value and Impact

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