2007 KMWorld Promise and Reality Awards finalists

KM REALITY AWARD

In many organizations, knowledge management is just rhetoric. This award recognizes an organization in which knowledge management is a positive reality. The recipient of the KM Reality Award is an organization demonstrating leadership in the implementation of knowledge management practices and processes by realizing measurable business benefits. The knowledge management program will have:

• been in place for a minimum of two years,
• demonstrated senior management support, and
• defined metrics to evaluate the program and its impact on organizational goals.

Xerox for Xerox Welcome Centers—a new customer service knowledgebase solution, providing customer service call center representatives with automated tools and information to better handle customer issues through assisted service. Vendor support: KANA.

J.B. Hunt Transport for the HAWK Power Detention system—a BPM-driven workflow solution that captures and bills chargeable driver detention events using Web-based GUI screens. Vendor support: IBM.

PricewaterhouseCoopers for Knowledge Gateway (located on the PwC intranet)—the place to go for trusted knowledge, making it easier for people to find expertise, enhancing research capabilities and creating a robust knowledge sharing and learning culture.

West Park Assessment Centre for a BPM solution to facilitate the organization’s mandate to provide impartial, credible third-party opinions for the resolution of insurance matters between insurers and claimants. Vendor support: Ultimus.

ADP for a BPM initiative by ADP’s Comprehensive Outsourcing Services, designed to increase focus on the human resources (HR) business process outsourcing (BPO) mid-market segment. Vendor support: Savvion.

MEDmarketplace.com for a program to meet the market needs of the medical equipment industry—business to business, business to consumer, and consumer to consumer. Vendor support: ISYS Search Software.

Partners HealthCare for a system to provide evidence-based medical practice information to providers, by delivering quick, easy access to comprehensive and current literature, data and other information on specific medical conditions and treatments. Vendor support: EMC.

Montgomery County, MD for a comprehensive invoice scanning and processing system. Vendor support: ABBYY.

Mentor Graphics Customer Support Division for Support Net, a homegrown online support site providing post-sales technical support worldwide.

Mayo Clinic for a content management system that allows both full- and part-time authors to contribute content, resulting in the development of a larger community of researchers who can share information. Vendor support: PaperThin.

Defense Acquisition University for a project that integrated knowledge management into learning, to bridge the gap between learning and doing by engaging the learner at the point of need. Vendor support: Computer Sciences Corporation.

Cambodia War Crimes Tribunals (no Web site) for a complete, end-to-end solution to review, annotate, store and disclose more than 3 million pages of Word files (interviews and statements), to discover pertinent evidence to prosecute war criminals in Cambodia. Vendor support: ZyLAB.

Unisys for a complete KM system designed to: support global business transformation for greater sales, delivery and operational effectiveness; enable effective collaboration and knowledge sharing across geographic and cultural boundaries; and improve employee productivity and overall business value.

HP for the HP Services Consulting Integration KM program —a balanced set of people, process and technology components to enable employees to share, innovate, reuse, collaborate and learn in order to improve profitability, achieve revenue growth and maintain excellent customer satisfaction.

Ernst & Young for the EY Center for Business Knowledge portal, which provides front-page access to key resources most likely used on a daily basis, and organized by companywide resources, business unit and industry sector resources.

PAR Technology for a KM system that allowed the company to move from selling and supporting a very proprietary front-office solution to an enterprise solution in an "open systems" era, involving other vendors’ products, new and more complex applications, multiple operating platforms, Internet and wireless communications, etc.

Washington Savannah River Company for Interactive Knowledge Resources—a collection of tools and utilities available to SMEs and operations managers to capture and share their best practices, lessons learned and unique expertise or experiences.

Virginia Department of Transportation for its Knowledge Management Division—developed in 2003 to support the preservation, organization and sharing of critical institutional knowledge; to share best practices; and to establish an environment that supports knowledge creation and efficiencies.

Wipro for development of the KM Measurement Framework consisting of four key indexes: 1) KM Contribution Index, measures overall rate of addition to Wipro’s knowledge capital; 2) KM Users Index, measures overall users of knowledge assets; 3) Engagement Index, measures unique users of knowledge assets; and 4) Usage Index, measures level of usage of knowledge assets.