2024 Readers' Choice Award- BEST CX AND SUPPORT - eGain - Safely harness GenAI with controls and guardrails
AI has reignited knowledge management.
Our clients have turbocharged knowledge creation, curation, and value generation 5X and boosted search success 6X with the eGain Knowledge Hub™, our AI knowledge platform. Moreover, our platform has been the foundation of trusted content and process knowhow that has enabled these clients to safely harness GenAI with controls and guardrails.
Rated #1 by analysts and practitioners, the eGain Knowledge Hub is a rich, “whole-product” AI knowledge solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike. Among the components of the whole-product are:
♦ Rich technology: Content management, workflows, profiled content access, intent inference, search methods, generated instant answers, guided help, analytics, pre-built connectors to existing systems, and much more, powered by generative AI, conversational AI, and ML.
♦ Patented implementation method: We have perfected the art and science of creating quick business value from AI and knowledge from domain experience that spans over two decades and bottled it all in the eGain AI Knowledge Method™.
♦ Value modeling service: A 360-degree approach to modeling the business value of AI knowledge, based on our experience drawn from similar assessments from hundreds of clients.
♦ Risk free pilot: Our unique "innovation in 30 days" pilot is a no-risk approach to expeniencing our solution before investing in it. We provide expertise and guidence for success at no charge.
♦ Full-spectrum services: 24x7 support, managed services, and educational services through in-person training and free, online courses through a one-of-a-kind Knowledge Academy™.
♦ Ecosystem: Our ecosystem consists of technology vendors, SI and channel partners, developers, and more. With a rich API library and pre-built connectors to partner technologies, we have a marketplace as well as easy-to-access presence in third-party marketplaces.
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