July 8, 2021
By Sharon Einstein Vice President Customer Engagement Analytics LOB, NICE
Features

AI 50 Trailblazer: NICE nexidia - The Power of AI in Transforming Customer Experience

In just a few short years, Artificial Intelligence (AI) has drastically changed how we interact with the world around us. AI solutions improve our everyday tasks by using data to understand and deliver better experiences. In the contact center space, where billions of interactions happen daily, AI is increasingly considered necessary to compete by providing faster, more accurate customer service effectively.

NICE is thrilled to be recognized for Enlighten AI, the first comprehensive framework for customer experience (CX). Enlighten AI is a purpose-built set of AI technologies that make every CX application and process smarter in real-time. Developed from over 30+ years of industry expertise and using the largest syndicated interaction dataset, an array of across the NICE product portfolio and delivered out-of-the-box.

With Enlighten AI for CX, every second of every conversation is analyzed to identify the successful behaviors that drive extraordinary experiences. CX organizations now have a complete, objective, and automated analysis of every interaction. A suite of innovative CX solutions operationalizes these insights, accelerating action and turning customer service into a real competitive differentiator.

Today, organizations and divisions of any size can effortlessly use the power of AI to improve CX and create differentiated experiences. If you’re ready to start making every interaction count, contact us!