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KM leverages data mesh

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Responsibility for IT functions had been held primarily by a centralized professional services team within its digital team, but in order to expedite data-dependent actions in business units, Schneider Electric decided to provide the option of self-service for certain IT functions. The company selected SnapLogic, an integration Product as a Service (iPaaS) that enables integration of apps, data, and APIs.

In order to provide the support that is required by individuals with varying levels of technical skill, the digital team offers multiple levels of support—full, hybrid/assisted, and autonomous. As the workers gain proficiency, they can move through stages until they gain certification, at which point they can work autonomously. “We have an onboarding process and a centralized help desk process using Microsoft Teams,” said Jamie Locks, VP of integration and application development at Schneider Electric. “We can accommodate a range of skill levels, from novice users to IT-inclined business users, as well as regional IT staff.”

The primary use for SnapLogic in self-service is to enable users to conduct their own ETL and other data manipulations. “Around 30% of our pipelines have been created by citizen developers, and this is growing,” commented Locks. “With the proper permissions, employees can extract data from a data lake for example, and perform analytics in Tableau or other BI tool, or move data from one application to another and do transformations.” The use of SnapLogic allows visibility into movement of data in the enterprise and reduces the inclination of employees to use “shadow IT” for actions needed to perform their jobs.

Like most large organizations, Schneider Electric has an extensive and heterogeneous IT infrastructure. “Our global enterprise systems are managed centrally,” Locks noted. “Critical data, including customer data, is tightly controlled. The challenge is to strike a balance between empowering employees to innovate and governing data properly to minimize risk.”

SnapLogic designed its cloud-based data integration management platform as a service about 17 years ago, with usability and self-service as primary design mandates. “Our platform has a graphical user interface in which users can work on a digital canvas and snap together modules to create a pipeline for data management, analytics, and data transport,” said Michael Nixon, SnapLogic’s VP of cloud data marketing. “In keeping with the concept of data mesh, business units can own their own data, with role-based access, security policies, and other controls.” AI, introduced into the SnapLogic product line 7 years ago, can be used to recommend “next steps” in building out integrations. This has been recently enhanced further with SnapLogic releasing SnapGPT, its large language model interface.

An underlying premise of data mesh is that business units should be able to control their own data and interact with one another by sharing data. “A data product that is created to run analytics for one business unit might be useful to another,” Nixon continued. “For example, the sales department might have a module that marketing would be interested in. With the right permissions, marketing could access it to use as is or run additional analytics.” The output of the data product could also be used to drive other operational aspects of the business.

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