KMWorld 2023 Video - How to Measure the Impact of Your Enterprise KM Solution

Video produced by Steve Nathans-Kelly

Choosing the right enterprise KM solution for your organization is only half the battle; measuring its impact after you implement it, both in terms of quantitative and qualitative metrics identifiable business outcomes, is just as critical to realizing your goals and demonstrating the impact of your efforts on the business.

Glean Head of Customer Success Lauren Kennedy offers key recommendations along these lines, with advice on how to measure product adoption, engagement, user sentiment, and departmental business outcomes in this clip from KMWorld 2023.