KMWorld Readers' Choice Award 2022 Winners
Knowledge management has become more crucial than ever before as roles continue to change at companies and employees continue to work remotely or take up a hybrid schedule—complicating strategies for communicating and working together.
The space continues to expand to meet the needs of this new paradigm with innovative products and technologies that promise to help organizations extract the right information for use, by the right people, at the right time.
According to Gartner, “Now that 'work from anywhere' is the new normal, that access is no longer a given. Further, employee churn is at record levels. When key people leave the organization, their expertise goes with them. Both of these trends will continue and accelerate in 2022, putting both business productivity and continuity at risk. Internal knowledge management focused on capturing knowledge and connecting subject matter experts will be essential to mitigating this risk.”
According to Research and Markets, amid the COVID-19 crisis, the global market for knowledge management, estimated at $381.5 billion in the year 2020, is projected to reach a revised size of $1.1 trillion by 2026, growing at a CAGR of 19.8% over the analysis period.
The report notes that the use of cloud-based KM systems would help organizations create and share information in real time with employees for better customer handling. In addition, increasing amounts of data being collected by organizations is expected to drive the demand for knowledge management solutions.
Global enterprises are making substantial investments in developing innovative approaches and strategies for competing successfully in a knowledge-based market. Such innovative practices, resulting in the development of knowledge-intensive products and services, are prevalent among enterprises in North America and Europe.
In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers’ Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.
With the diverse array of knowledge management products, services, and technologies to consider, and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, including white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers’ Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.
Although we are presenting the winner in each category, it is only fair that we also showcase the two finalists, since the competition was close. Congratulations to all, and thanks to everyone who submitted nominations and voted!
KMWorld 2022 Readers' Choice Awards: Best Business Process Management
WINNER:
Creatio - Studio Creatio
FINALISTS:
KnowledgeLake - KnowledgeLake Platform
Kofax - Kofax TotalAgility
KMWorld 2022 Readers' Choice Awards: Best Cognitive Computing and AI
WINNER:
Amazon - AWS AI Services
FINALISTS:
Mindbreeze - Mindbreeze Inspire
SearchBlox - SearchAI Answers
KMWorld 2022 Readers' Choice Awards: Best Collaboration
WINNER
KnowledgeLake - KnowledgeLake Platform
FINALISTS:
Planview - Spigit
eGain - eGain Conversation Hub
KMWorld 2022 Readers' Choice Awards: Best Compliance and Information Security
WINNER:
Zoho - Zoho for Enterprise
FINALISTS:
FTI Technology - Information Governance, Privacy & Security
Okera - Okera Dynamic Access Platform
KMWorld 2022 Readers' Choice Awards: Best Content Management/Services
WINNER
Northern Light - SinglePoint Learn more from Northern Light
FINALISTS:
Laserfiche - Laserfiche
Hyland Software - Hyland Alfresco
KMWorld 2022 Readers' Choice Awards: Best Customer Experience and Support
WINNER
eGain - eGain Knowledge Hub Learn more from eGain
FINALISTS:
Verint - Verint Knowledge Management
NICE - NICE CXone
KMWorld 2022 Readers' Choice Awards: Best Document Management
WINNER
Adobe - Adobe Document Cloud
FINALISTS:
ServiceNow - Knowledge Base
NetDocuments - NetDocuments
Companies and Suppliers Mentioned