November 4, 2024
By Marydee Ojala Editor in Chief, KMWorld, Conference Program Director, Information Today, Inc.
Features

KMWorld Readers' Choice Award Winners 2024

The acknowledgment that knowledge management is integral to organizations’ success is growing in importance. At its heart, KM is about people, but the technology to help people capture, organize, and share knowledge so they can leverage their collective wisdom for the benefit of their companies, their fellow employees, and their customer base is crucial. As the field continues to evolve, recognizing excellence and innovation remains a constant, even as how knowledge sharing is accomplished morphs in tune with technology changes.

The KMWorld Readers’ Choice Awards is one way that readers of this magazine can recognize the companies that they value the most. These honors are determined by the votes of those who use KM solutions on a daily basis. They are the ones who know what works and what doesn’t and which companies are keeping up with KMers’ actual needs.

It’s been an interesting year, with generative AI (GenAI)-based technologies stealing the thunder. Yet not every award category relies 100% on GenAI. And not every use of AI technologies is of the generative persuasion. Our 13 categories—no, we’re not superstitious, and we think 13 is a lucky, not an unlucky, number—run the gamut of the entire KM ecosystem, from business process management to help centers to collaboration. Some are specific to AI, most obviously, the best in AI itself. Other AI-centric categories include knowledge graphs, text analytics and natural language processing, and workflow automation.

As you review the winners and finalists, you’ll see companies that excel in providing intuitive interfaces, excellent document creation and management, fantastic search capabilities, and reliable governance. We hope this list of Readers’ Choice Awards winners will be a resource to help you choose wisely when looking for new solutions. KMWorld has other resources for you to peruse—webinars, white papers, special reports, articles in the magazine, news on the website, and most recently, podcasts.

Congratulations to the winners, and many thanks to all of you who submitted nominations and took the time to vote.

KMWorld 2024 Readers' Choice Awards: Best AI

WINNER

Domo - Learn more from Domo

FINALISTS:

Franz

Verint

KMWorld 2024 Readers' Choice Awards: Best Business Process

WINNER:

Atlassian

FINALISTS:

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