KMWorld Trend-Setting Products of 2024

Indico Data: The Indico Unstructured Data Platform—Purpose-built for unstructured data, the Indico Unstructured Data Platform combines robust data analytics, advanced AI and ML technologies, deep learning capabilities, and highly efficient process automation to empower organizations to maximize opportunity, reduce risk, and accelerate revenue.

InMoment: Text Analytics Platform—Powered by InMoment’s Lexalytics acquisition, the Text Analytics Platform combines more than 19 years of expertise in AI, ML, and natural language processing to surface critical insights from structured and unstructured data for enhanced decision making.

Kodak Alaris: Info Input Solution—The Info Input Solution is an intelligent document processing software engineered to ease the onboarding of documents of any complexity, from any source, automatically transforming data into business-critical information.

Leena.AI: Helpdesk Insights—Turning tickets into knowledge, Helpdesk Insights utilizes GenAI to analyze and understand closed tickets, create knowledge articles based on identified patterns, and bring organizations one step closer to a zero-ticket service desk.

LexSoft: LexSoft T3—Lexsoft T3 is a proven, scalable, SaaS, enterprise-level KM solution powered by Microsoft OpenAI technology that leverages GenAI to help law firms surface and access business-critical knowledge that lives in their iManage Work document and email management system.
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Lucidworks: Fusion—The Fusion Platform makes any “search- and-find” experience delightful, uncovering insights from user signals across touchpoints in combination with AI to enhance and accelerate search relevance, improving website search efficiency, B2B commerce efficiency, data science impact, and more.

Medallia: Athena AI—Empowering people to prioritize impactful work instead of repetitive tasks to achieve goals faster, Athena AI supports all Medallia’s analytics with hundreds of models that leverage a variety of ML techniques to enable everyone to perform root-cause analysis, take quicker actions, and positively impact business metrics.

Messagepoint: Messagepoint—Messagepoint is a SaaS-based, AI-powered content hub that allows enterprises to enhance customer experiences with an intelligent approach to managing and authoring content for more timely, relevant, compliant, and highly personalized customer-facing communications.

M-Files: Ment—As a no-code document automation solution, Ment is a user-friendly solution designed to rapidly automate documents from contracts and client deliverables to internal instructions, process documents, and policies.

Microsoft: Microsoft 365—Enabling organizations to supercharge productivity with AI, Microsoft 365 offers an array of office services compatible with the Microsoft Copilot, an AI assistant that helps users achieve anything they can imagine.

Mindbreeze: Mindbreeze InSpire—Mindbreeze InSpire maximizes the value of company knowledge, unifying information to help enterprises break down data silos; act quickly, intuitively, and in compliance; and make better business decisions.
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MineOS: MineOS AI Asset Discovery—As an AI governance solution that fosters full visibility and control over enterprise AI systems and data, MineOS AI Asset Discovery eliminates the AI black box by informing business decisions, assessing AI risks, and ensuring regulatory compliance.

NICE: Enlighten Autopilot—Enlighten Autopilot aims to elevate customer experiences with engaging self-service that solves customers’ complex needs, utilizing AI trained on extensive conversational data to understand multi-level customer intents and learn from top-performing agents.

Northern Light Group: SinglePoint Platform—The SinglePoint Platform is a strategic research portal and custom-built enterprise knowledge management platform designed to make information easy to find and use, integrating and enabling full-text search of a company’s research resources to help them maintain a research-driven competitive advantage.

P360: EdenHelp—This GenAI-powered information platform allows pharmaceutical, medical device, and other life sciences companies to share real-time intelligent answers and up-to-date product information with healthcare professionals and patients.

Pecan: Predictive GenAI—Pecan’s Predictive GenAI combines the strengths of large language models with traditional machine learning techniques to make predictive modeling more accessible for business users. With two new power features, Predictive Chat and Predictive Notebook, users can tackle a wide range of predictive modeling questions.

Pegasystems: Pega GenAI Knowledge Buddy—This powerful “side-kick” makes self-service smarter (and actually helpful) for customers across web and mobile by providing answers and contextual knowledge fast.

Pryon: Pryon RAG Suite—Pryon RAG Suite provides best-in-class ingestion, retrieval, and generative capabilities for building and scaling an enterprise RAG architecture.

Pureinsights: Discovery Platform—Pureinsights Discovery Platform integrates search engine, knowledge graph, and AI technologies to build advanced search experiences with cloud-based architecture, comprehensive content processing, RAG, and powerful APIs.

Quark: Quark Publishing Platform—Quark Publishing Platform (QPP) NextGen is an AI-powered, SaaS-based enterprise content lifecycle management (ECLM) solution that removes the barriers to content maturity and allows organizations to use content automation to seamlessly execute on global content strategies.
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RapidCanvas: AI Platform for Business Users—A platform to automate building an AI solution, RapidCanvas uses automated data preparation, a leaderboard to rank machine learning models, data applications and dash-boards, and capabilities to integrate into existing business processes.

SearchUnify: Knowbler—Now infused with the power of LLMs and GenAI, the revamped Knowbler can create, capture, and retrieve knowledge from disparate content sources and produce high-quality content with autogenerated titles and summaries.

ServiceNow: Now Platform—A flexible, secure platform with many options, the Now Platform follows a single data model that automates business processes by providing the infrastructure needed for organizations to develop, run, and manage applications via a simple interface that uses customizable, low-code tools.

Sinequa: Sinequa’s Assistants—Sinequa's Assistants augment employees with a knowledgeable, accurate, and secure work partner, making them more effective, informed, and productive, with less stress. The Assistants achieve this by combining the power of comprehensive enterprise search with the ease of generative AI.

Splashtop: Splashtop Enterprise—Splashtop Enterprise is an all-in-one remote work and remote support solution with SSO and advanced manageability, as well as on-premise deployment.

Strike Graph: Strike Graph Platform—With robust customization capabilities, Strike Graph provides the capability to build a compliance program that reflects an organization’s distinct environment.

Synaptica, a Squirro company: Graphite—Based on linked data and semantic web standards, Graphite is a powerful tool for designing, building, and managing Knowledge Organization Systems (KOS) using an intuitive graphical user interface.

UIPath: UiPath Business Automations Platform—This AI-powered Business Automation Platform enables companies to continuously uncover new possibilities for improvement, rapidly build AI-powered automation across any technology, and deliver secure, AI-powered automation enterprise-wide, SaaS or self-hosted.

Upland Software: RightAnswers—A knowledge management solution, RightAnswers features AI-enabled search, user-friendly interfaces, gamification, federated content across multiple sources, and industry best practices to deliver consistent knowledge.
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Vectara: Boomerang—Boomerang is a multilingual retrieval model, available on the Vectara platform, with high-quality retrieval and generalization capabilities.

Verint Systems: Knowledge Creation Bot—The Knowledge Creation Bot accelerates the turnaround of new knowledge articles by leveraging Chat GPT’s generative AI model to summarize content buried in an organization’s knowledgebase.

WorkFusion: IDP Platform—Intelligent document processing (IDP) uses machine learning (ML) to capture, classify, and extract difficult to automate unstructured data.

Zendesk: Zendesk AI—Built on billions of real customer service interactions, Zendesk AI agents are more intelligent, reliable, and independent than the average bot, providing relief to human agents because they know how to handle more complex customer interactions.