The State of Knowledge Management in 2023: Untapped Potential for Business Value

With businesses seeking to compete on knowledge, create “wow” customer experiences, and empower their workforces, knowledge management has never taken on a more critical role. However, today, even departments such as customer service, IT helpdesk, and human resources in many organizations, long considered sweet spots for the use of knowledge, have yet to adopt it, let alone leverage it to the fullest. The good news is most businesses are keeping up the investment in knowledge management or even increasing it this year—a wise move in today’s uncertain economy since knowledge management can help reduce operational costs.

Download this special report to dive into the current state of knowledge management and recommendations for realizing untapped potential for business value.