♦ 30-point improvement in Net Promoter Score
♦ 35% improvement in First-Contact Resolution
♦ 50% improvement in agent speed-to-competency
These are examples of transformational benefits our clients are seeing with the eGain Knowledge Hub™!
An end-to-end solution that unifies and orchestrates all the building blocks needed for modern, KM, infused with conversational and generative AI, the Hub eliminates content, knowhow, and analytics silos, creating one trusted source for knowledge. It comes with rich capabilities out of the box with best practices, delivering business value in a matter of days or weeks. Key capabilities:
Content
♦ Omnichannel content management
♦ Content automation and answer generation with generative AI
♦ Profiled access to content
♦ Pre-built integrations with document management and ECM
♦ Multi-layered personalization
♦ Multiple search methods—keyword, faceted, federated, and guided searches
Conversations
♦ Instant answers, highlighting the answer needle in the content haystack
♦ Intent inference, powered by ML
♦ AI reasoning for conversational and process guidance
♦ Compliance enforcement, including real-time sentiment and compliance monitoring
♦ Botmaster to configure, orchestrate, and optimize virtual assistants
Context
♦ Pre-built connectors to systems of record for 360-degree customer context
♦ Continuous improvement
♦ Analytics for ongoing optimization of knowledge-base content
eGain
Web: www.egain.com
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